Francesca

Executive Assistant and Office Manager

Automation revolution Lead team of 6 people, including 3 new employees

September 2019 - Present
Taipei, Taiwan

Manage and maintain the Founder agendas (working and personal): coordinate and schedule appointments, meetings, and external conferences and organize calls, Skype/Zoom meetings, and conference calls
Serve as first point of reference, filter incoming and outgoing communications (emails, calls,...)
Plan all travel and logistics (accommodations, itineraries, rental cars, and other travel needs) in Italy and abroad
Provide general and administrative support (expenses report, invoices, personal documents,…)
Provide support in pet caring activities (sitting, travel & logistics)
Supervise the Founder's home management (keep archives for items located in the property, coordinate the house staff)
Plan and manage events for the Founder at home and for the team in the office (suppliers, menus, guests lists, logistics,...)
Oversee the Founder's vintage archive; Manage, maintain and oversee sale items.
Oversee the all Clothing trafficking between home and office
Maintain and track key relationships (mailing lists,...) and suppliers for both home and office
Run any and all errands for the Founder or for the office
Order supplies, keep all spaces clean and orderly in the office
Oversee deliveries to home and office, manage shipments, organize company events/meetings

Lead team of 6 people, including 3 new employees

Senior Sales Account Manager

Swisscom CH

May 2019 - September 2019
Taipei, Taiwan

Solve product or service problems by clarifying the customer's complaint
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Resident Manager

H7 Palace

October 2017 - September 2018
Taipei, Taiwan

Hotel Management
Staff hiring and management
Cost Controlling
Quality supervising
Standard implementation
Budgeting, forecasting and reporting for revenue and costs
Strategic plan definition and implementation
Customer relationship B2B & B2C
Legal and licenses

Resident Manager

B&B Hotels

March 2017 - March 2017
Taipei, Taiwan

Management of all departments of the Hotel
Sales strategy
Pricing
Budgeting and forecasting
Quality control
Direct report to the owner

Senior Personal Assistant

Ab medica Sagl

September 2008 - June 2015
Taipei, Taiwan

Maintains office staff by recruiting, selecting, orienting, and training employees.
Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Contributes to team effort by accomplishing related results as needed.
Supports company operations by maintaining office systems and supervising staff.
Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Customer Service Executive and Personal Assistant

ISA SETA

July 2007 - September 2008
Taipei, Taiwan

My responsibilities included being responsible for customer/supplier orders, archiving, invoicing, packing lists, buying and selling budgets, transport organization for export orders and various other office functions.

ITPA

Field of study

1997 - 2002