Viola Kuo    

E-mail: [email protected]

  Aviation   Customer Service   Project/Event Planing

Hello, I am Viola. 

An experienced cabin crew and ground staff.

Looking forward to collaborating with you and moving beyond !


EXPERIENCE 

11/ 2019 - 10/ 2021

Cabin Crew         Cathay Pacific Airways Limited

 Carrying out pre-flight checks on the functionality of in-flight systems and galley equipment.
 Demonstrating emergency equipment and safety procedures.
 Ensuring the aircraft is clean and tidy.
 Anticipating customer needs.

01/ 2019 - 09/ 2019

Receptionist        Jinyen Cosmetic Surgery Clinic 

 Maintained the general office filing system.
 Greeted clients and checked in for appointments.
 Answered phone and email inquiries.

07/ 2017 - 04/ 2018

Ground Staff Internship        China Airlines

 Verified passenger identification and visa.
 Ensured there were no prohibited items.
  Escort Service for disabled passengers or unaccompanied minors.

12/ 2016 - 06/ 2017

Customer Service Clerk          Nova Electronic Store 

 Organized events and product exhibitions.
 Accomplished customer service and organized mission that the supervisor listed.
 Collected revenue by receiving and recording payments.

EDUCATION 

2014 - 2018

Providence University, Taichung, Taiwan 

Bachelor's degree in the Department of English Language, Literature, and Linguistics 

Certificates


  • TOEIC score 830 
  • Google Digital Garage Certificate

Language


  • Native in Mandarin 
  • Fluent in English 
  • Basic in Cantonese

Teamwork


  • Collaborated with colleges from different countries 
  • Strong interpersonal skills 

Customer Service


  • With 4-5 years in CS field
  • Communication skills
  • Active listening

Project planning


  • Coordinated a 1-week campus recruitment
  • Chaired 2 training classes in AE

Video


  • Video editing with CapCut
  • Self-learning photography

TOOLS

   Word      Excel      PowerPoint      Outlook      Google    

   Lightroom      Facebook      Instagram      Line      CapCut   

EXTRACURRICULAR ACTIVITIES 

Ambassador Elite 


Deputy Minister of Personnel Department

Represented our school to give passionate and excellent service. 



Campus recruitment for AE. 

✈ As a photographer for our team.

Ground Staff Internship


Had 1-month training in visa/ ticketing/ service/ grooming.

✈ Independent and has good communication skills 

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