Viola Kuo
E-mail: [email protected]
Aviation Customer Service Project/Event Planing
Hello, I am Viola.
An experienced cabin crew and ground staff.
Looking forward to collaborating with you and moving beyond !
EXPERIENCE
11/ 2019 - 10/ 2021
Cabin Crew Cathay Pacific Airways Limited
✈ Carrying out pre-flight checks on the functionality of in-flight systems and galley equipment.
✈ Demonstrating emergency equipment and safety procedures.
✈ Ensuring the aircraft is clean and tidy.
✈ Anticipating customer needs.
01/ 2019 - 09/ 2019
Receptionist Jinyen Cosmetic Surgery Clinic
✈ Maintained the general office filing system.
✈ Greeted clients and checked in for appointments.
✈ Answered phone and email inquiries.
07/ 2017 - 04/ 2018
Ground Staff Internship China Airlines
✈ Verified passenger identification and visa.
✈ Ensured there were no prohibited items.
✈ Escort Service for disabled passengers or unaccompanied minors.
12/ 2016 - 06/ 2017
Customer Service Clerk Nova Electronic Store
✈ Organized events and product exhibitions.
✈ Accomplished customer service and organized mission that the supervisor listed.
✈ Collected revenue by receiving and recording payments.
EDUCATION
2014 - 2018
Providence University， Taichung， Taiwan
Bachelor's degree in the Department of English Language, Literature, and Linguistics
Certificates
- TOEIC score 830
- Google Digital Garage Certificate
Language
- Native in Mandarin
- Fluent in English
- Basic in Cantonese
Teamwork
- Collaborated with colleges from different countries
- Strong interpersonal skills
Customer Service
- With 4-5 years in CS field
- Communication skills
- Active listening
Project planning
- Coordinated a 1-week campus recruitment
- Chaired 2 training classes in AE
Video
- Video editing with CapCut
- Self-learning photography
TOOLS
Word Excel PowerPoint Outlook Google
Lightroom Facebook Instagram Line CapCut
EXTRACURRICULAR ACTIVITIES
Ambassador Elite
✈ Deputy Minister of Personnel Department
✈Represented our school to give passionate and excellent service.
✈ Campus recruitment for AE.
✈ As a photographer for our team.
Ground Staff Internship
✈ Had 1-month training in visa/ ticketing/ service/ grooming.
✈ Independent and has good communication skills
