Fion Chou

         Phone:+886-0922-418-310 / Email:[email protected] 


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EXPERIENCE



EXPEDIA Taiwan                                                                   Lodging Content / May 2015-Now


• Manage content creation and maintenance processes for hotel partners in areas such as      hotel features, Star ratings, photos, product rates and inventory; plus, manage training        processes for hoteliers on use of Expedia proprietary tools.

• Manage case escalations with sales teams and hoteliers.

• Analyze team performance; ensure team hits productivity and quality goals.

• Work with other APAC and global teams including content, operations, business,                localization, and development teams to improve processes and customer service.

• Conduct other content and project tasks.

 

GROUPON Taiwan                                                                    Editor / 2012-2015                                                               

• Analyze and search selling points and information of merchants, decide the editorial            approach. 

• Systematically design A/B test to understand the best presentation of pictures and              headlines via computers and mobile phones for online consumers. 

• Edict the attractive copywrite, headlines, and the layout of text and pictures, according      to the analyzed results of A/B testing and search engine ranking reports of GROUPON        website. 

• Cooperate across departments with sales, visual design and marketing team. 


EDUCATION AND INTERNSHIP

                                                                     

                                                                  • Han-Ya International Culture Enterprise                                

                                                                     Intern of Text Editor 

                                                                  • Fu Jen Catholic University

                                                                     BA in Foreign Language College - Italian Language and Culture

                                                                  • Università per Stranieri di Perugia, Italy                                                                    

                                                                     Exchanged Students, Certification of Italian Language                                                


SKILLS


  • MANDARIN
  • ENGLISH
  • ITALIAN


OTHER SKILLS


• MS Office, including Word, Outlook, Excel, and PowerPoint

• Knowledge of Salesforce


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