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TZU HSUN CHEN      

  • Tainan, Taiwan  •  [email protected]

About Me

A keen observer, resilience and confident. Have great people skills, open minded.

Believe in ''Details make perfection''. Willing to accept challenges and can't wait to explore the unknown.

Education

         

 International Marketing - International Trade Institute, 2017/07 - 2017/12

  • Gained business knowledge in Sales Skills, Supply Chain Management, Marketing Mix
  • Completed and presented a New product launched Business Plan
  • Member of Business Case Study Group

 Business Administration - National Central University, 2010/09 - 2014/06

Work Experience

Sales Section Manager- Shinih Enterprise Co.,Ltd, 2020/05 - Present

  • Managed 20+ accounts in Industrial Group, Mask material team
  • Cross-functional role with PC and QA department, assisted them improved internal  procedure and product quality
  • 2021 Sales target completion rate 101% and made $46 million for annual sales
  • Increased 15% average selling price by one month
  • Speaker of internal training courses: Handling Customer Complaints & What Clients taught me

Experiences 00 00@2x

Educator- Lululemon UK, 2019/09 - 2020/03

  • Assisted guest to find right products also shared the amazing part of each garment 
  • Received 15+ Thank-You letters from guest and designated to be personal educator in store
  • Been a part of community and encouraged people to join our sweat life 
  • Assisted merchandise displays and warehouse replenishment

Experiences 00 00@2x

Sales Representative - Formosa Taffeta Co.,Ltd, 2016/08 - 2019/06

  • Managed 5+ key accounts in Canada on development, including Lululemon, Arc'teryx, Lole, 7Mesh, Indygena 
  • Been promoted to “ Lululemon Main vendor ” during my management of this account.
  • Coordinated with 10+ garment factories at home and worldwide Managed supply chain to negotiate prices, place order and delivered products on time 
  • Visited clients regularly to promote our new fabric collection 
  • Developed 100+ new customers in international exhibitions included Premiere Vision, ISPO Munich and Outdoor Retailer show in Denver. Successfully figured out 10% business opportunities

Experiences 00 01@2x

Sales Assistant - Formosa Taffeta Co.,Ltd,2015/05 - 2016/07

  • Arranged shipment with garment factories and collected payment 
  • Managed NIKE headwear account 
  • Hosted NIKE annual price meeting

Marketing Executive- TSRIC,2014/06 - 2015/05

  • Improved brands image by using marketing tools 
  • Operated Facebook Fan pages ,include Hair care products/ Restaurant / Healthy Snacks / Wedding shoes Organized company/ government campaigns 
  • Wrote government bid project

Experiences 00 03@2x

Intern - TSRIC,2014/05 - 2014/06

  • Collected data and made survey to analyze company's competencies in the market

Skills


People skill

Strong problem-solving abilities and willingness to work together for common good. Communication and listening is a must. Scored 96 out of 100 in 2021 annual customer satisfaction survey, there are 4 evaluation standards include Attitude, Problem-solving, Familiarity of products, After-sales service.


Sales skill

Detail-oriented, quick response and strong resilience. Always stay curious to unearth the truth of customers behavior.  When yourself believe using this product can benefits you, let your customers get the same feeling and you’ll have 90% to close the deal.


Leadership skill

Able to assessing the interests, talents of staff by my keen observation and delegate the tasks they can do a good job to get a win. Build a fun, truth-worthy workplace and allow them to make mistake. Also, set a goal to motivate them, inspire their great potential. Had two of my assistant became a professional sales now.