Product & Service Design | Customer Success｜SaaS Operation Business Development｜Data Driven
Specialized in product design and planning, software and hardware integration, and service operation. I had been the founder of two start-up companies, and the product manager and director of two start-up teams, the products and projects cover B2B, B2C,C2C SaaS and IOT home.I love music, video, travel, outdoor activities and technology applications, and I am passionate about observing people's needs in life.
Experience
Director Team size: 8~12 members
ISCOM Online Internationl Information Inc. - Innovation team 2021.09～2022.08
I was recruited to be responsible for the service planning of the main product [IScloud 360] and operation team establishment , the product is through enterprise constitution health screening and AI diagnosis, to recommend brand and ISV SaaS products, and providing one-stop service for small and medium enterprises.
Led 3 new product and related features launch from ideation, technical development to product marketing strategy.
Led PMs to develope 3 products roadmap and related PRD document to communicate and align key features with internal stakeholders.
Led the PM/Design teams to collaborate with RD to evaluate the feasibility and schedule for the diagnostic system/AI model/API Hub/EIP functional architecture.
Led a team of consultants to collaborate with nearly 10 industry and academic advisors to collect industry features and pain points for planning the topics and contents of health screening and AI diagnostic.
Contacted with potential ISVs and start-ups to promote the [IScloud 360] co-construction concept and discuss the cooperation of SaaS products on the platform.
Led the telemarketers of marketing team to collect data from over 200 companies, implement the POC/POS validation and analysis of health screening and AI diagnostic to revise the service architecture and content.
Tools used during the period : Axure RP/ Gitlab / Redmine / Slack
Developed Products : Please refer to the attachment.
Design Manager (Product Manager) Team size : 5~8 members
Compal Electronics, INC. - EID (Experience Innovation Design) 2018.06～2021.09
With the mentality of starting up again, I joined Compal's innavation team and was in charge of cloud service planning for own-brand products and worked with several product managers to develop business strategies and revenue mechanisms.
Collaborated with CMI (Consumer marketing insight) team to conduct product market research and strategic analysis ,and plan product roadmap.
Worked with UX team to perform workshops/user interviews/field trial validation to uncover user pain points and define product features (PRD) and AI features (smile detection/cry detection/Precious moment) based on usage scenarios.
Collaborated with UI/RD team to plan APP UI flow and APP/Cloud/Device hardware and software system architecture to enhance service ease of use and user experience.
Subscription pricing strategy development, regular implementation of cloud data analysis and service cost estimation, based on which the cloud service direction and pricing is adjusted.
Collaborated with RD team of Hardware(SDBG) / APP(Brazil) / Cloud(SWHQ) to plan a solution to consider service experience and cost estimation, and reduce maintenance cost by 30%.
In accordance with the GDPR/CCPA personal data law requirements, work with legal department and external law firm, lead the system and process management of privacy classification, in line with the global market strategy
Responsible for launching of content service, made a complete proposal and completed the prototype design with Figma, and obtained the willingness of several music and story content providers to cooperate. (including 親子天下、信誼基金會、風潮音樂、金革唱片).
Tools used during the period : Trello / Clickup/ Airtable / Redmine / Figma
Developed Products : Please refer to the attachment.
Imagining the bright vision of the future of Internet and online services, I started a new business with my university classmates to develop our own B2B software framework, the business of B2C online services and custom software development .
Developed our own product "SS Framework", a system generator, which can achieve more than 70% customization of system functions for Cliets and reduce programming time to 1/3.
Served the trading industry, garment and textile industry, manufacturing industry, and automobile industry for their customized projects. And our main clients are the Hotai Motor Group. we had undertaken thousands of projects from their 7 companies. (HOT大聯盟、irent無人化租車、abc好車網...)
Collected clients' feedback to work with RD team to continuously improve SS Framework functionality and performance, and then shorten the development time by 30%.
Drove business development and seeking cooperation opportunities, negotiated with clients to increase the project price by 40%.
Developed the temp worker business, with up to ten people stationed on the client side, and increased the annual revenue by 30%.
Tools used during the period : Axure / MS Project / Visio / Adobe Dreamweaver / Wix
Developed Products : Please refer to the attachment.
Founder & CEO/ Senior Product Manager Team size : 10~12 members
Grid Digital INC. 2009.07 - 2012.06
In order to realize the dream of creating our own brand product, we founded "Babypeer" the parent-child community website, targeting the mother and baby market, , and designing a one-stop experience.
Developed business model and platform structure, identify core business value, managed market strategy, planned short, medium and long term milestone and roadmap.
Planned the website features of blog, forum, group, auction, group buying, credit system. developed PRD, design UI specification and UI Flow.
Recruited and built RD/Design/Marketing/BD teams, created team culture, and established an efficient project communication model to assist in rapid product iteration based on market reaction, and reduced project management costs.
Collaborated with RD team to implement PHP Smarty architecture (PHP+Ext js+Jquery+My SQL), the front-end and back-end could be quickly corrected to streamline the development process, and the website was officially launched within 6 months.
Responsible for negotiation with counterparties, social media operation, online and offline marketing operation.
Tools used during the period : Axure / MS Project / Visio / Draw.io / Google Analytics / Adobe Dreamweaver
Developed Products : Please refer to the attachment.
Product Designer
Tatung Company - Computer Development Depatment， 2002.04 - 2004.04
Microsoft led to establish Tablet PC Industry Alliance to implement Tablet PC edition, Tatung was one of them, and I was the first member of Tablet PC ID team In Tatung.
Responsible for Tablet PC series projects to establish internal and external stakeholder communication model and Tablet PC ID team workflow.
Led the expansion of the ID team to 5 members and assisted the new members to take over clients and white-label projects, and undertook projects of up to 10 models at the same time.
Set up ID team project management system to improve departmental organizational efficiency and optimize human resources.
Tools used during the period : Adobe Photoshop / Adobe Illustrator / Pro-e Wildfire / Autocad
Products : View Sonic Tablet PC / Tatung Tablet PC / View Sonic Media Center / Set Top Box
Education
Department of Industrial Design, Tunghai University 1995.09 - 1999.06
The Attachment- Products / Projects
ISCOM Online Internationl Information Inc. - Innovation team 2021.09～2022.08
Corporate Health Check
A qualitative and quantitative testing services, inventorying the operation status and digitalization of enterprise, producing [Enterprise Health Check Report].
AI diagnostic
Including AI diagnostic, consulting, and recommendation services, do pain point inventory and demand mining, and produce [enterprise digital transformation proposal] and SaaS program recommendation
ISCloud 360
The collection of domestic and foreign brands and ISV SaaS services, enterprises easily implement digital tools with one-stop subsrciption service.
Compal Electronics, INC. - EID (Experience Innovation Design) 2018.06～2021.09
Developed a certification platform of used cars for Easyrent, including front and back-end system construction.The core service requirements are "3 guarantees and 5 warranties".
Developed iRent car rental service for Easyrent , you can rent a car at any time with your EasyCard or iPASS, wherever you go, no time limit, 24-hour standby service for you.
Developed a platform of used cars for Hotaimotor, including front and back-end systems, with "online car valuation" as its core service requirement.
Grid Digital INC. 2009.07 - 2012.06
Babypeer - Group
Babypeer - Onlie Auction
Developed applications for mothers and children: Blogger, forums, groups, auctions, group buying, credit etc., design a one-stop experience with features such as.
abcCar - Used car website
