Lee Chan 詹立楷
I am Lee, and I have 7 years of experience in the aviation industry, advancing from check-in and ticketing roles to become a Global Aviation Assistant Manager at headquarters. I have successfully renewed the IATA Operational Safety Audit (IOSA-SEC) twice, meeting all compliance requirements.
Being part of the Internet generation, I possess a strong passion for computers and cybersecurity. I have collaborated with the IT department to fulfill the ICAO Aviation Security requirements.
Now, I am ready to step out of my comfort zone and embark on a new journey as a Trainee at iSpan International Inc. With my graduation as a Cloud Network and Information Security Engineer scheduled for June 2, 2023, I am excited to pursue fresh career opportunities.
資格認證 Certification
Cisco Certified Network Associate (CCNA)
Cisco
441444528
2026/04 到期
TOEIC
Score: 835 | Test year: 2017
JLPT
Score: N3 | Test year: 2014
網路專業技能訓練 Internet engineering training 2022/12 - 2023/06 | 600hr 
Network Architecture and Services:
- Local area network setup and troubleshooting (TCP/IP protocol and troubleshooting)
- Routing & Switching integration technology
- Virtualization (VMware Server and Workstation, VMware Vsphere, Hyper-V)
- Cloud (Azure, Google Cloud)
- Information security and firewall deployment and planning
Operating Systems and Server Management:
- Windows client system (Windows 10/11)
- Windows Server 2019
- Directory services (Active Directory) deployment and management
- Linux system (Rocky Linux)
- Network services (DHCP, DNS, FTP, MAIL, Proxy, etc.)
工作經歷 Work experience
Travel and Lifestyle Consultant • 台灣美國運通 American Express • 2022/02 - 2022/12 | 0.8yr
- 完成6個月專業培訓，專業與完成度受指導員肯定
Successfully completed a 6-month professional training program, receiving recognition from instructors for proficiency and completion.
- 於1通電話內，以主動及有效的方式彙整卡會員需求，至少於48小時內完成回覆
Demonstrated proactive and effective communication skills by efficiently gathering card member needs within a single phone call, and ensured responses were provided within 48 hours at minimum.
- 藉由專業的國內外預訂服務，提供卡會員獨一無二的旅遊生活經驗
Delivered unique travel experiences to card members through expert domestic and international reservation services, enhancing their overall travel lifestyle.
Assistant Manager • 長榮航空 EVA Airways • 2019/10 - 2022/02 | 2.3yr
- 提供國內外5-60個機場站主任各國(歐美日澳中)保安法規專業支援，並稽核場站有無缺失
Provided professional support on security regulations for 5-60 airport station managers in various countries (Europe, America, Japan, Australia, and China), ensuring compliance and conducting audits to identify any deficiencies.
- 完成年度國際航空運輸協會運行安全審計認證保安類別(IOSA-SEC)複查，以無缺失結案
Successfully completed the annual International Air Transport Association (IATA) Operational Safety Audit (IOSA-SEC) review in the security category, closing it without any findings.
- 完成年度保安教育訓練教材並發布至系統供全體國內外同仁受訓
Developed and distributed security training materials for all domestic and international colleagues, completing annual security education training.
- 完成年度保安相關手冊與表單修訂
Revised security manuals and forms annually.
- 配合國內外官方單位執行保安作業
Cooperated with official authorities both domestically and internationally to execute security operations.
Reservations Ticketing Agent • 長榮航空 EVA Airways • 2018/02 - 2019/10 | 1.7yr
- 時限內掌握至少5家航空訂位與開票系統，協助旅客購票及行程修改，也以票務專業支援其他單位同仁作業
Proficient in at least 5 airline reservation and ticketing systems within the given timeframe, assisting passengers with ticket purchases and itinerary modifications. Also provided ticketing expertise to support colleagues in other departments.
- 罷工影響的1個月內，配合公司調度，無缺勤紀錄，盡可能協助旅客完成行程
During a one-month period affected by strikes, I cooperated with company scheduling and maintained a perfect attendance record, doing my utmost to assist passengers in completing their travel arrangements.
Traffic Officer • 長榮航空 EVA Airways • 2014/09 - 2018/02 | 3.4yr
- 時限內掌握至少10家航空報到系統與相關規定，協助旅客報到、行李托運、旅行文件確認
Within the given timeframe, I mastered at least 10 airline check-in systems and related regulations, assisting passengers with the check-in process, baggage handling, and verifying travel documents.
- 到職2年內被挑選至高端旅客服務組
Within two years of joining the company, I was selected to join the high-end passenger service team, catering to the needs of elite travelers.
學歷 Educational background
2009 - 2012
國立臺灣海洋大學 National Taiwan Ocean University
水產養殖學系 Aquaculture
自傳 Autobiography
我在航空業和金融服務業擁有多年的工作經驗，在該領域具有一定的專業知識與能力。在這些經驗中，我學會了與客戶溝通並理解他們需求的重要性，同時，在協助客戶安排旅行和生活規劃的角色中，培養我協作和解決問題的能力。值得一提的是，在國際航空保安組工作期間，為了配合國際民航組織推動全球航空保安認知，我首次接觸到資訊安全領域，這推動了我想在資訊領域繼續深耕，為此我離開了自己的舒適圈、離開了自己熟悉的航空及旅遊產業，報名資展國際的培訓，並專注於學習雲端網路和資安工程相關知識，經過2-3個月的努力，成功通過了CCNA考試，並將上課所學的內容融會貫通到期末的專題報告。
在航空業和金融服務業的工作環境中，我累積了豐富的經驗和工作成果。在航空業的工作中，我需要處理旅客的緊急需求並提供最適合的解決方案，需要在時間壓力下保持冷靜和專業，也需要具備一定的外語溝通能力。在國際保安組工作期間，完成2次的國際航空運輸協會運行安全審計認證，讓公司在與其他航空公司的合作中更加順利。在金融服務業的工作中，我協助客戶進行客製化的旅遊和生活規劃，讓他們每次的旅行和用餐都能造就美好的回憶。這些經驗證明了我在理解需求、溝通和提供解決方案方面的能力。
我以品牌概念經營自己，工作時保持積極正面的態度。出勤紀錄良好，能夠妥善控制情緒和壓力，以免影響工作。我擁有優秀的溝通和協作能力，善於與不同背景的人合作。重視合作夥伴和客戶的滿意度，注重細節，力求提供高品質的服務。同時，我具備自主學習和快速適應的能力，期許自己能夠不斷更新知識和技能，以應對資訊安全領域的快速變化。
由於自小就對資訊領域的話題感興趣，我希望能夠運用我的在航空保安的專業背景和技能來強化我對資訊安全的認知，並為公司的發展做出貢獻。我具備自主學習和持續成長的動機，願意不斷更新我的知識和技術。這份工作將提供我實現個人和專業目標的機會，同時也能滿足我的求知慾望和追求卓越的精神。意識到資訊領域的廣泛性，並感受到自己在學術知識方面還有許多需要學習的地方。到職後，將迅速適應職場環境，成為公司的重要人力。之後，我計劃報考在職進修專班，以期望在資訊領域取得碩士資格。透過不斷努力和學習，期許自己在資訊領域能夠不斷精進並為公司的發展做出貢獻。
求職信 Job Application Letter
Dear Hiring Manager,
I am writing to express my strong interest in the Information Security Engineer position at your company. With 600 hours of professional training at iSpan International Inc., I have gained valuable skills and knowledge that I believe will contribute to your team.
During my tenure at EVA Airways, I successfully handled urgent passenger needs and provided prompt and suitable solutions while maintaining a calm and professional demeanor under time pressure. Additionally, I developed strong foreign language communication skills and completed two IATA Operational Safety Audit certifications, enhancing the company's collaboration with other airlines.
As a Travel and Lifestyle Consultant at American Express, I demonstrated proactive and effective communication skills, promptly addressing card member needs and offering unique travel experiences through expert reservation services.
Driven by my passion for computers and cybersecurity, I have decided to pursue a career in information security. I am currently scheduled to graduate as a Cloud Network and Information Security Engineer on June 2, 2023, and have invested significant effort in acquiring knowledge and skills in this field, including obtaining the CCNA certification.
Throughout my career, I have developed exceptional communication, problem-solving, and collaboration skills. I am dedicated to delivering high-quality service and ensuring customer satisfaction. Moreover, I am adaptable, self-motivated, and eager to continue learning and growing in the rapidly evolving field of information security.
I am confident that my experience in the aviation and travel industry, combined with my passion for cybersecurity, make me a strong candidate for the Information Security Engineer position at your company. I am excited about the opportunity to contribute to your company's success and look forward to discussing how my skills and qualifications align with your needs.
Thank you for considering my application.
Sincerely,
Lee
