CHEN, HAO-YANG
(NickChen)
B.A. in Foreign Languages and Applied Linguistics, National Taipei University
Height : 177 cm │ Birthday : 1994
[email protected]
• (+886)936588349 • bbdog520(LINE)
Experience
Sales
in Fubon Life Insurance, Nov 2020 - Feb 2022
Received top sales rewards among newcomers in 2020
Equipped four certification
B&B Manager(
鄉村故事旅棧)
in Taina, Jan 2020 - Nov 2020
Conducted front desk service, including tour consultancy, customer reception, and products sales
Arranged housekeeping works
Improved booking process
Audited daily account
Foreman
in UK HaiDiLao Restaurant, Apr 2019 - Sep 2019
Collected customers' opinions and make improvement plans
Teamworked with colleagues for better service satisfaction
Maintained the restaurant's daily operation
Ground Staff
in EVA AIR, Aug 2017 - Jan 2019
Conducted everyday duties and goals with efficiency and professions
Offered exclusive customer experience with valuable suggestions
Perform different works from commercial to technical handling for safe and steady departure and arrival of an aircraft
Tour Guide
, Sep 2014 - June 2017
Managed domestic package tours, including story introduction and accommodations booking
Offered exclusive customer services by valuing each customer's feedback and addressing known issues as necessary
General Coordinator
in 陳記手工元宵, Jan 2014 - Jan 2020
Chaired Personnel Management, including shift management, novice training, and personnel evaluation
Designed marketing campaigns, including Facebook fans page management
Conducted front desk service, including product promotion, preparation, and customer service
Negotiated with department store manager for better work environment
Improved booking process for customers by redesigning it
Public Relations Supervisor
in Lulala club, China Youth Crops, Sep 2015 - Sep 2016
Assisted or led the execution of training programs and activities
Planned a one-year training program for new club members
Designed marketing campaigns for summer and winter camps
Published latest information for everyone's reference
Skills
Languages
Fluent Chinese
Fluent English
(905 TOEIC scores)
Basic German
Computer
60 English words per minute at least
Good at Ms office and Google Sheet
Familiar with online resource
Public Speech
Host in student night parties
English speech contest
Product promotions
Customer Service
Products introduction
Customer satisfaction improvement
Tour Manage
Foreigner Tour Manager license
Foreigner Tour Guide certification
Wilderness First Aid Certification
Translation
Chinese to English translation
English to Chinese translation
Photos
Chinese Resume
中文履歷
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