Hank Chen (Kai-Tsung)

  Taipei City, Taiwan


Sales Account management| Business development|

  • 5-year experience in E-commerce (sales and product/Logistics/payment flow/system development)
  • Proven sales record of exceeding business revenue goal.
  • Solid experience collaborating with marketing and logistic team to support customers.
  • Analyze sales data, market information and competition for business planning and strategy.
  • Design win oriented to drive the demand creation for customers


EC Section Manager  •  Re-Yi Distribution Service Co.,Ltd 

Sep 2015 -  Aug 2020

  • Sales account management
    • Defined and executed strategies to attract interest of customers and create business opportunities.
    • Generated with new sales activities by cold calling/visiting customers’ RD, sourcing and PM team.
    • Explored new suppliers and offered suitable solutions to customers.
    • Negotiated and reviewed complex supplier agreement and customer contracts.
  • Sales performance
    • Consistently outperformed beyond the sales goals and contributed 40%~50% to the company’s new revenue.
    • Expanded existing customers' contribution and developed new opportunities for continuous growth.
  • Key supplier Number of piece/month-(2020/11 Family mart)
    • Shopee (B2C)-400,000 pieces/month 
    • Shopee/JKO Channel-490,000 pieces/month 
    • 91APP-380,000 pieces/month
    • shop line-120,000 pieces/month 
    • Taobao-30,000 pieces/month
  • Company introduction
    • Wholly-owned subsidiary of the Family Mart,responsible for the logistics and distribution services of each store under the system.

Bartender  •  BABE 18

Jun 2013 - Jun 2015

  • To prepare and serve guests cocktails and beverages in a friendly, professional an efficient manner. 
  • Handle all transactions relating to guest bills in an accurate and efficient manner. To constantly meet and exceed our guest's expectation.

Management Associate  •  Monarch  Plaza Hotel

Jun 2012 - Jun 2013

  • Assist the Front Office Manager in administration and manage front office operation to ensure profitability, control cost, quality standards and guest satisfaction.
  • To efficiently coordinate the operations and provide leadership at the front line level.

Project(EC Pick Up Service at Family Mart)

Shopee (B2C Mall)

The dedicated portal features thousands of products sold by leading brands and retailers in the region. Shopee Mall was created to offer a more diverse online shopping experience, and to better cater to larger brands looking to pursue an omni-channel approach.

LINE (B2C Mall)

Due to policy considerations of the head office, cooperation is not yet possible.

Shopee (Cross-border)

The China Marketplace portal that offers shoppers easy access to products from Chinese merchants, without any shipping and agent fees.

PChome 24h

All products of PChome 24h Shopping are 100% self-operated online shopping and warehousing to create a high arrival rate.


Sep 2013 - Jun 2015

Fu Jen Catholic University

Department of Restaurant, Hotel and Institutional Management (master'degree)

Sep 2007 - Jun 2011

Fu Jen Catholic University

Department of Restaurant, Hotel and Institutional Management (Bachelor)



  • Mandarin Chinese 
  • English


  • Microsoft office: Excel, Power point, Word, Outlook
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