Rogers (Hou Jen) Tao [email protected] • (+886)960602656 • Taipei, Taiwan
I am a digital transformation consultant, specializing in digital solution advising, RPA process improvement using UiPath, Blue Prism, and Microsoft Power Platform, User interviews, and training workshops. Also capable of carrying out international projects single-handedly, taking a leadership role, and managing projects, partners, and clients.
Professional Experience
PwC Business Consulting Service Taiwan Ltd • Senior Consultant • 2021/03~Now
- Project Manager and Leader:
Plan projects, organize resources, lead and train teammates, design solutions, report to clients, and manage quality to ensure project success. Successfully delivered all 5 projects in time(3 RPA and 2 Power Platform Transformation). - Lead RPA Service and Process Improvement Delivering:
Conduct As-Is Analysis to fully understand the client and design a total solution to meet the strategic objectives. Solutions include RPA processes to improve efficiency, operating model to improve user experience, customized management framework to meet control needs, and Training to enable clients to sustain the value of the solutions, successfully delivered 4 projects. - Engagement and Pipeline Management:
Successfully wined 4 Engagements and managed over 10 pipelines this year by showing professional capability and think from clients' perspectives. Experienced with the full cycle of engagement, Including conducting initial assessments, presenting and adjusting proposals, writing contracts, negotiating terms and prices. - Partner and Supplier Cooperation and Relationship Management:
Build Partnerships with leading(UiPath,...) and digital solution providers(Microsoft, ...) to enable advanced support, reseller rights, co-planned go-to-market plan, and co-delivered pre-sale and post-sale service opportunities. - Support International and strategic projects:
Supported PwC HK and France over the PoS system global roll-out project of a luxury brand, PwC Germany over APAC Financial process improvement project of leading food delivery platform, and Data team of Strategic Dashboard project of Korea make-up group, industrial 4.0 team of digital-enabled ESG improvement project by coordinating global and local, conducting interviews and gap assessment, testing local version system, facilitating knowledge transfer, and engaging project management.
- RPA solution Training Specialist:
As a qualified training specialist in Great China area, I supported regional RPA training projects. Once I get selected to deliver a Blue Prism training in Beijing single-handedly for an international automobile company. My engagement and performance are highly appreciated, therefore, the client chose us over competitors eventually. - RPA solution delivering, COE Establishment, and Project Management:
Managed 6 men to establish CoE and deploy RPA solutions for a leading consumer electronic device manufacturer to achieve the client's No-Men Factory strategy. The project achieved a 90% automation rate and built a self-sustainable COE. The client is continually expanding the solution to other factories in Great China. - Pre-sale Consulting:
Engaged in Pre-sale consulting and developed PoC prototype. By demonstrating our professional capabilities, we successfully wined 3 projects, industries including electronic manufacturing, securities, and financial holding. - Developing Bot, Designing Architecture, and Deploy Solutions:
Developed over 20 bots(Blue Prism) and designed architecture for over 10 projects. Served as knowledge lead, managed partner relationships to strengthen the team's resources, and supported projects across departments.
Education, Academic Performance, and Certification
- GPA: 4.14/4.3 ( or 90.8/100) ；average ranking No.5 out of 49 classmates.
- Dean's awards & scholarships in academic and overall performance, two kinds of the award, both two times.
Certification: Blue Prism Developer Certification AD01
Project Experience
Foxconn Interconnect Technology • A leading consumer electronic device manufacturer in theworld• 2019/03~2019/07
RPA Tool: Blue Prism. Other Tools involved: C#, Excel Macro.
Role: Developer, Trainer, Architect, Technical Consultant, Process Analyst, Solution Designer, Field Leader, Account Manager. Foxconn wants to automate their office, as part of their Digital strategy. We developed more than 15 bots and multiple supporting objects to automated processes across R&D, HR, Production Planning, and Management using Blue Prism(some customized C# code within code stage and Excel Macro), achieved 90% of automation rate in the first wave with a Factory in Wuhan. During the project, I managed 6 men, cross-nation joint team to assist managers in Taipei and Shanghai to manage the project remotely. I also enabled over 40 trainees with RPA knowledge, helped to establish CoE, and provided after-sales service until June 2020. Based on the results, he client is expanding RPA solution to other factories in Great China.
Daimler/Mercedes-Benz • An international automobile company • 2019/07~2019/08
RPA Tool: Blue Prism Role: Trainer, Architect, Technical Consultant Account Manager.
Mercedes-Benz has implemented RPA solution and they needed someone with Blue Prism platform expertise but also presentable to train and coach their team to manage this digital workforce. I traveled to Beijing to deliver the training service single-handedly. I also manage client engagement on behalf of the manager. After the service, the client have compared EY's service to other competitors, and recognized we provide a better service, therefore, continue to work with us.
Fubon Financial Holding • A leading Financial Service Company in Taiwan • 2020/07~2020/08
RPA Tool: Blue Prism. Other Tools involved: Excel Macro.
Role: Developer, Trainer, Architect, Technical Consultant.
Fubon was conducting an RPA pilot project. We were to deliver 4 automated processes(financial and accounting related), 1 training course, process inventory analysis and BPR. I delivered a course training, developed multiple RPA solutions (using Blue Prism and Excel Macro), and assisted the project team(cross-department joint team) with client engagement and knowledge-sharing. Achieved an average 85% of time-saving and other departments of the client has also approached us for expanding RPA solution to their departments.
SKI Insurance • A Insurance Company in Taiwan • 2021/05~Now
RPA Tool: UiPath. Other Tools involved: Python.
Role: Developer, Trainer, Architect, Technical Consultant.
SKI Insurance has multiple process regarding Bands wants to be automated, and their users value user experience, want fullyautomation and have multiple exceptions cases. I have developed more then 10 processes within 2 months and continuallydeveloping now. Designed a user friendly interaction
mechanism to meet both users and IT's user experience needs. And usingpython and image comparison solution of team effort to achieve fully automation.
Acbel
Acbel Polytech • A Manufacturer of power supplier and Partner of IBM • 2020/08~2021/01
RPA Tool: Blue Prism. Other Tools involved: C#, Excel Macro.
Role: Developer, Process Analyst, Solution Designer, Technical Consultant.
Acbel wants to build its automation and BPR capabilities. EY presents a whole journey training methodology to enable Aabel. In this case, I developed the PoC to acquire the project initially and two processes, and supported client training,project management, entry-members training, developed solution maintenance, and new solution go-production process.When the project was still ongoing , the client dim our service is important and have scheduled a second phase with us.
Carrefour • A Global Retailing Group • 2019/12~2020/03
RPA Tool: Uipath. Role: Developer.
Carrefour was continually looking for ways to improve process efficiency in finance operations, particularly to reduce cost.Therefore, we helped to develop RPA solution using Uipath and implemented it for the client. I mainly focused on Financial and Accounting related processes, and developed 3 processes during the projects. In the end, the solution reduced 70% of labor usage of the department.
PCA Life Assurance • An International Assurance Group • 2019/7~2019/12
RPA Tool: Blue Prism. Role: Developer.
PCA Life Assurance have a global policy that every region must conduct digital transformation. EY provided RPA solution to
facilitate investment management, global policy compliancy, and asset pricing. In this project, we work with colleagues from
India, Hong Kong, and Singapore. And I in charged of developing an complicated process to re-evaluate the current asset value
every day.
Leadership Experience
National Taiwan Normal University Magic Club • Vice president • 2015/06~2016/06
- Led 6 officials to co-manage the club, ran recruiting by introducing customer center approaches, which Increased new-joined members by 100% more than last year, and managed PR, which build a mutually beneficial partnership with more than 10 clubs.
- Organized a new marketing approach. Increased online stickness and audiences of annual performance by 50% more than last year.
- Negotiated with the university administration by unifying other clubs to propose a collective request to increase bargaining power, by doing so, our club successfully protect our rights and prevent us from a potential crisis.
- Engaged potential business cases, bargained about price, designed service content, and organized 3~5 people to form the task team to fitful contracts. Successfully conducted more than 10 cases, includes performances and teaching packages.
Internship Experience
Wiskey Captial International Investment Limited (Venture capital) • Intern of Business Analyst，2017/05~2018/02
- Analyzed potential market share, competitive advantage, value extension, financial projection, and strategy to evaluate business potential, presented 4 reports, which were taken as research data for investment decision.
- My performance was appreciated by the manager, and I gained additional opportunity to serve as a portfolio project leader to led 2 teammates to develop a Persona framework to get business intel.
