I'm a proactive, independent prototype developer with strong communication and logical prioritization skills. I'm seeking opportunities in project management and product development, with a keen interest in early-stage projects.
AI Customer Service | Providing User Responses Based on Company Data
Responding to user inquiries based on the company's own data.
Utilizing ChatGPT in conjunction with Langchain and Embedchain to leverage existing blog data as a knowledge source, enabling AI to deliver real-time responses.
Replacing the need for less specialized customer service personnel, resulting in improved user engagement, instant responses, and reduced time spent by company colleagues on administrative tasks.
Alleviating emotional overburden.
I participated in an online course project in collaboration with the Business Thinking Institute and the online English learning product, VoiceTube.
In this project, I gained in-depth insights into the usage of VoiceTube and conducted user interviews to understand their needs.
Based on the feedback from these interviews, I designed proposals for conducting AB testing and validation, helping VoiceTube more effectively meet user needs and enhance the user experience.
Finally, my proposal stood out among over 100 classmates, receiving recognition during the presentation.
Setting the direction, aligning ideas, and ensuring the team progresses towards the organizational vision.
Defining the scope, planning project execution timelines, budgets, and resources.
Creating product prototypes through methods like Customer Journey Maps and Personas.
Facilitating extensive communication within the team, making decisions transparent, achieving consensus, and managing expectations.
Collaborating with the design department through the creation of Site Maps, Userflows, and similar communication methods.
Utilizing Scrum management processes to maintain team flexibility while aligning with objectives.
Data Analysis and Strategy Formulation
Conducting user data analysis for e-commerce and food service industries, generating insights through methodologies such as Conversion Funnel and RFM.
Collaborating with customers based on data to achieve optimization consensus and drive actions. This includes executing tasks like allocating advertising budgets, organizing physical events, and creating promotional materials.
Obtaining consensus within the team on optimization projects, including altering Backlog priority sequences, monitoring key performance indicators, and drawing conclusions through A/B testing.
Work Experience
Software Freelancing 2023 / May - Now
Project Management
AI Automated Customer Service Bot Development:
I set up an AI automated customer service bot to address the client's issue of insufficient administrative personnel. I integrated the client's existing blog, products, and frequently asked questions into the project database, achieving an accuracy rate of over 85% in responses.
Operational Process Automation:
To tackle the client's time-consuming task of verifying reservations, payments, and other common queries, I not only integrated the interface into their existing website but also incorporated a feature allowing the bot to provide links, resolving more than 40% of common requests. This successful implementation replaced traditional part-time customer service staff and significantly reduced costs by 99%.
System Implementation Planning and Data Tracking:
I monitored user interactions with the AI bot and website data, adjusted the interface, and provided marketing copy suggestions to enhance social engagement. The customer satisfaction rate surpassed that of the existing chatbot system.
LINE Shift Integration Bot Development - Transportation Industry:
By combining ChatGPT with LINE, I successfully built a LINE shift integration bot to address the client's challenges of managing excessive, cluttered messages within group chats and the need for rapid handling.
Giraffe English School 2021 / May - 2022 / Dec
Operation Manager
Innovative teaching methods for high enrollment: Introduced effective teaching strategies by blending online and offline learning, including gamification, microlearning, real-time assessment, and data integration. Implemented online quizzes with Kahoot, classroom rewards, and atmosphere management using Classcraft, boosting efficiency and reducing admin tasks.
Developed an in-house Enrichment Center Management System: Integrated with Google Classroom for streamlined educational and financial processes, reducing administrative workload. Achieved digitalization of traditional teaching materials and successful implementation of gamified teaching with robust outcome evaluation.
Sustained high customer loyalty: During the pandemic, persuaded parents of existing students to maintain payments, resulting in a 75% retention rate during the suspension of physical classes. Demonstrated excellent customer relationship management and persuasion skills.
Mobile Payment Integration Services, Providing Diverse Financial Solutions for Businesses
Project Development: Explained technical details to clients, assessed feasibility, and planned project functionalities to reach a consensus on requirements. Collaborated with clients and users to establish usage patterns, improving the efficiency of business development by 40%.
Product Prototype Creation: Rapidly developed and wrote specifications, delivering them to clients for discussion and modification. Completed initial development work, defined clear specifications, conducted testing and acceptance, and managed progress. Optimized existing development time by 30%.
Assisted Clients in Solution Implementation: Led the design and implementation of specific guidance solutions for restaurant clients, significantly increasing the conversion rate of offline customers to online by up to 30%.
Champion Building Materials Ltd. 2017 / May - 2019 / Feb
Sales
Responsible for customer relationship management and business development, I proposed suggestions for adapting to different designs and sales channels based on market variations at various levels to assist clients in achieving success.
Implemented digital tools - utilized the BCI Asia platform for foreign engineering information, acquiring more precise development listings.
Coordinated among different departments, successfully selling 30% of secondary inventory to Eastern European customers.