Aaron Zheng
1994.12.23｜type AB｜Live in New Taipei City, Taiwan.
Bachelor's Degree in Business Administration, NTNU.
Aiming to learn and explore new possibilities.
Everything happening to us is a signal and has meaning.
Our opportunity is to recognize the meaning and utilize it in our life.
Our opportunity is to recognize the meaning and utilize it in our life.
Proactive specialist with years of experience in social media marketing and customer relationship management.
Passionate about marketing, space management, and strategic planning. The insight I have gained from my experience in service industry that enables me to identify growth opportunities and drive innovation in product development.
Experience
Shopee 新加坡商蝦皮娛樂電商有限公司 | Key Account Management Planner| 2023.05 - Present
Welocalize, Inc. | Ads Quality Rater| 2023.10 - 2024.01
*AI Data Annotator
- Data labeling in target languages for machine learning on a large variety of tasks, performing research as needed.
- Determine whether language and style are appropriate to cultural and geopolitical target locale.
Maryjane Pizza 瑪莉珍股份有限公司| Marketing Specialist / Store Manager| 2019.06 - 2022.08
*Marketing:
- Brainstorm and develop ideas for creative marketing campaigns.
- Develop, implement, and track marketing programs such as social media, digital campaigns, and events.
- Conduct market research and analyze trends to identify new marketing opportunities.
- Write, proofread, and edit creative and technical content across different mediums.
*Restaurant Operations:
- Leading team to execute and complete assignments.
- Organizing employee schedules and evaluating employee performance.
- Documenting operational tasks and reporting to upper-level management.
- Train new and current employees on proper customer service practices.
- Respond efficiently and accurately to customer complaints.
- Control operational costs and identify measures to cut waste.
- Manage restaurant’s good image and suggest ways to improve it.
Backer Founder 貝殼放大股份有限公司| Executive Partner| 2018.09 - 2020.03
*Promoter:
- Demonstrate and provide information on promoted products/services.
- Create a positive image and lead consumers to use it.
- Identify interest and understand customer needs and requirements.
- Report on demonstration related information.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts and file documents.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
Other Experience
- Marketing Consultant
- Store Duty Manager
- Insurance Sales Agent
- Cram School Teacher / Lecturer
Education & Extracurricular Activities
National Taiwan Normal University
Department: Business Administration
Club: Student Association of Department / Hot Music Club / Chinese Martial Arts Club
Cover Letter
Hi,
This letter is to express my interest in Marketing and Project Planning.
With a Bachelor’s Degree in Business Administration, numerous hands-on experience in sales & customer service, and the ability to solve problems in a timely and accurate way, I enjoy being challenged and working on projects that require me to work outside my comfort zone and beyond knowledge, as continuing to learn something new ( languages, skills, etc) are important to me and my contribution to your organization.
Over the course of the school years:
I strike a balance between academic performances, extra-curricular activities and two part-time jobs in the meantime. During my studies, I took 177 credits totally before I graduate ( the standard is 128 ). On the other hand, I participate in many community activities, such as SA, Hot Music Club, Cycling Club, etc. Attending these activities is interesting and meaningful to me, I've enjoyed the chance to meet people with different perspectives and beliefs, and doing things that I have never done before is really unforgettable. It broaden my horizons and help me find out what I really want to do. Trying to make our club's events better, I always thinking ''How to get more people to attend our event?'' Perhaps, event marketing is just a daunting task, but I love challenging myself, and I always feeling satisfying when I finally make a breakthrough. To pursue superiority, I take full responsibility for my role in any situation. Just like the saying goes, "The only thing I can do is do the best work I can." Thanks to these experiences, I am getting better at multitasking and time management than I was before. And now, I think I can deal with projects more effectively.
As an experienced CSR, I have (1) Good Patience, not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large. (2) Ability to "Read" Customers, this is an important part of the personalization process, because it takes knowing your customers to create a personal experience for them. This skill is essential because we don't want to mis-read a customer and end up losing them due to confusion and miscommunication. (3) Communication & Persuasion Skills, It's not about making a sales pitch in each time, but it is about not letting potential customers slip away because we couldn't create a compelling message that our company's product is worth purchasing! (4) Multilingual Communication Skills (English, Chinese, and speak a little Japanese). (5) last but not least, I always willing to learn something new!
I have attached my resume for your review. I would appreciate the opportunity to speak with you to discuss my interests and qualifications in more detail and learn more about YOU at your earliest convenience. I can be reached at "0988-991-597" or via Email at "[email protected]". Thank you very much for your time and consideration.
Sincerely,
Ding Xun Zheng