Abby Luo
UX Designer
Austin, Texas
The flight attendant turned UX Designer passionate about transforming complex ideas into simple and beautiful experiences. Driven to create user-centric solutions with empathy and a customer-focus approach.
Work Experience
Graduate Assistant | University of Texas at Austin
Austin, Texas • June - August 2022
- Analyze and design data visualization to communicate with a larger audience
- Lead a team of 4 to conduct interactive workshops with 3,000+ students
Skills
Wireframe
Prototype
Storyboard
Accessible Design
Product Design Intern | CKOY
Taiwan • June - August 2022
Designed from low-fidelity sketches to high-fidelity interactive mockups of a responsive website to streamline the user experience
Created and launched email campaigns for 900+ subscribers with A/B testing to increase the conversion rate by 20%
Conducted user research and synthesized insights from 50+ stakeholders to extract prioritized product requirements
Shared weekly design process and research insights with the team of 4 to gain feedback and develop strategies
Design Thinking
Usability Test
User Interview
Data Visualization
HTML, CSS, SQL
Tools
Figma, Sketch, Adobe XD, Maze, Tableau, Miro
International Flight Attendant | China Airlines
Taiwan • December 2013 - May 2022
- Awarded as ‘Best Service’ for excellent organizational and client-handling skills
Achievement
Designathon 2023
- Finalist
Education
University of Texas at Austin
August 2022 - May 2024
Master of Information Studies (MSIS)specialization: UX Research & Design
- Course Highlights: Usability, Accessible UX, Visual Design, Information Architecture
Language
English - IELTS 7.5
Mandarin - Native
National Chengchi University
September 2010 - June 2013
Bachelor of Arts in Land Economics, specialization: Urban planning
