I am always curious about the world, especially enjoying observing human behavior and how they interact with technology. I have worked as a flight attendant since 2013, and I love to help people with the problems they have or what they have not found out yet.
Taipei City, Taiwan
China airlines • December 2013 - Present
I am dedicated to providing delightful travel experiences. This experience has enhanced my ability to pay attention to detail, dig out users' real needs and come up with user-centered solutions.
2013 - present
Discovered users' pain points and needs through analyzing user journey map, and redesigned the service to optimize the user experience. Also, we illustrated and evaluated our redesign concept with a hi-fedility prototype.
With focus on the user behaviors, we dug out users' difficulties when conducting their actions. Then, we designed a user-centered solution based on behavior theory to make the service more user-friendly and attractive.