Abdelmoula Benaicha 

Costumer service officer

Looking forward to working with a firm that will assist me build my career and pursue my dreams

  http://Hp

Work Experience

Costumer service officer  •  Majid Al FUttaim Vox Cinemas

May 2021 - November 2021

- Maintain a positive, emotional and professional
attitude towards the client at all times.
- Prompt response to customer inquiries.
- Communicate with clients through various
channels.
- Recognizing and resolving customer complaints.
- Get to know our products inside and out so you can
answer questions.
- Processing requests, forms and applications.
- Maintain records of customer interactions,
transactions, comments and complaints.
- Communicate and coordinate with colleagues as
necessary.
- Provide feedback on the efficiency of the customer
service process.
- Manage a team of junior customer service
representatives.
- Ensure customer satisfaction and provide
professional customer support.

Customer service provider /Rides operator.  •   TARFEEH LLC COMPANY (AL MONTAZAH PARK)

September 2018 - March 2021

- Daily safety check (check list) to ensure my safety
and the rider’s too.
- Taste runs and operations on a daily basis to identify
any faults before granting access to the guests.
- Observing and implementing the health restrictions
Due to the pandemic (Covid-19), I advise the riders to
keep their masks on and practice social distances
hence creating a fun and safe environment to meet
the organization’s expectations.
- Provide full information about the park’s operations
Timings and prices in detail.
- Getting feedback and reviews from our guests back
to the management for improvement and ensure
that our service improves daily.
- Operating games and rides to provide quality time
and extreme enjoyment of our guests.
- Attending/providing all the necessary assistance in
The Extreme Adventure game for both kids and
adults. This includes climbing, zip lining and many
more

Sales mane  •  ADIDAS COMPANY 

January 2016 - May 2018

- Meeting or exceeding sales goals.
- Keeping up to date with special promotions and
putting displays.
- Resolved product or service problems by clarifying
the customer’s complaint.
- Recommended potential products or services to
management by collecting customer information
and analyzing customer needs.
- Contributed to team effort by accomplishing
related results as needed.
- Attracted potential customers by answering
product and service question, suggesting
information about other products and services.
- Assist with placement of orders, refunds, or
exchanges

Education

2014 - 2016

UNIVERSITY MOHAMMED ONE OUJDA MOROCCO

Two-year law major

Skills

  • Word
  • Excel
  • Google Drive
  • Teamwork Skills
  • Customer Service Skills
  • Punctuality

Languages

  • Arabic — Native or Bilingual
  • English — Fluent
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