Meeky8br7wdq7bydtu03

Abhijit Kher

Senior Product Manager (San Francisco Bay Area)

  • Steve Jobs once said “If you keep your eye on the profit, you’re going to skimp on the product. But if you focus on making really great products, then the profits will follow.” 
  • With me, you get an experienced product thinker who is passionate about innovation, focused on creating high-quality products and is willing to get his hands dirty to get it right. 
  •  As an avid technologist, I am seasoned at bringing new ideas that solve everyday user problems and skilled at contributing at technical levels, whether it’s a mobile or web-based ecosystem

           [email protected]

Skills

  • Product Discovery, Product Management, User Stories, Business Requirements
  • Mixpanel, A/B testing, Segmentation, funnels, Retention
  • Emails, Push Notifications, User Engagement
  • Mobile apps, web apps, Android, iOS, OEMs, SaaS, PaaS
  • SQL, Trello, Basecamp, Dapulse, Visio, Invision, Photoshop, Lightroom 
  • Interaction design, Visual Design

Experience

Asurion

Sr. Product Manager – Retention & Ongoing Experience

July 2016 - Present


Responsibilities

  • Drive a team of talented engineers and Designers to resolve pain points and create a compelling on-going experience journey to actively keep users engaged within the app by introducing new products/features and or improve existing products/features.
  • Use customer empathy to drive Product Discovery to understand what users love, what they want and how to cater a recipe fit for their needs. 
  • Create monthly pilot programs and target users to validate a hypothesis, design MVP’s coupled with A/B testing to validate that hypothesis and measure success or failure.
  • Work with designers to create mockups and examine if the feature is easy to use and provide the most value for the service.
  • Own the team’s Key Performance Indicators, define and build key metrics which can help gauge success, value-add to derive what is working, what needs to be modified. 
Accomplishments 

  • Designed & lead the entire Mixpanel Integration framework which includes support for Push Notifications, InApp messages, A/B testing, remote configurations and dynamic feature management to turn features ON/OFF.
  • Helped design libraries that standardize the entire analytics component to make it plug and play that helps enable a new telecom carrier without the need to write code. 
  • Created real-time product dashboards that reflect pain points, KPI’s that matter to keep the team focused on the product. 
  • Worked with engineers to train machine learning system (TensorFlow) used to analyze files and derive context like Holidays, Places, and Events like Weddings, Concerts, etc. which are used for personalized engagement.
  • Lead the team to create algorithms that helped users optimize their storage by detecting Blurry, Identical and Similar images automatically, using which users can delete unwanted files with a few clicks.
  • Allow users to free-up space on their device by allowing them to automatically delete backed up files.
  • Designed dynamic notifications which cause a 45% session time increase and improved 90-day retention from 11% to 28%. 

Sr. Product Manager - Partner Enablement (AT&T)

June 2011 - July 2016


Responsibilities

  • Define a journey for customers that encompass their 1st-time experience & on-going engagement across retail channels.
  • Identify engagement opportunities using customer feedback, user testing, and usage data analysis.
  • Created user stories, prioritized the product backlog and planned sprints based on the release schedules.
  • Follow best practices for releasing updates to a large customer base and gradual rollouts in order to ensure high quality with low risk. 

Accomplishments

  • Evolved Mobile Protection Pack by introducing an Android and iOS app called AT&T Protect Plus that serves 15 million customers; added 0.5 million customers/month in sales and generated revenue of over a $1.5 billion/yr.
  • By creating a simple onboarding experience jolted annual app registrations by 123%, boosted monthly app registrations by 53%.
  • Created intelligent, proactive and customized communications that improved on-going engagement by 44%, decrease in-store visits by 17% and reduce churn by 8%. 

Sr. Analyst/Product Owner - Mobile Apps

June 2011 - July 2016


Responsibilities

  • Create user stories, participate in sprint sessions, provide design insights and lead technical discussions to ensure that the implementation and end results meet the vision. 
  • Led the team which helped preload more than 40 Android devices across many mobile device manufacturers. 

Accomplishments

  • Led the design of an industry first over-the-air content transfer application on five mobile platforms servicing over 20K customers per month; earning the president’s Award for Internal Client Service.
  • Built Mobile Protection Pack; a bundle offering device insurance, live tech support, data backup and digital protection for Android & iOS devices.
  • Headed the integration with AT&T’s Billing/Subscription APIs, messaging and location-based APIs to provide customers with a remote mobile device management solution used for securing lost and stolen devices.  

Pacific Gas & Electric Company - Consultant

Subject Matter Expert/ Sr. Business Systems Analyst

Dec 2006 - May 2011


Responsibilities

  • Led a team of 10 resources throughout the course of Demand Response releases.
  • Analyzed business needs and technical platforms, and design creative solutions that maximize business functionality and, minimize complexity and development overhead. 
Accomplishments

  • Design an automated tool allowing electric procurement teams to forecast loads, compare customer incentives with hourly electric market prices and trigger events. 

Children's Hospital Los Angeles - University of Southern California (USC)

Research Assistant and Programmer

Jan 2005 - June 2006


Accomplishments 

  • Master’s Thesis: Minimizing motion artifacts in myocardial spin echo signal intensity ratio measurements. 

Education

University of  California - Berkeley Extension

Proiect Management Certification 

2008

University of Southern California 

Master of Engineering 

2004 - 2006

University of Mumbai, India 

Bachelors of Engineering

2000 - 2004

Powered by CakeResumePowered by CakeResume