abiodun adetula
I help individuals and businesses to think and work smart, improve their processes & performance and create positive experiences with their Customers.
I speak, teach, and facilitate brain storming sessions at conferences and retreats on Lean & Six Sigma, Customer Service, Supply Chain Management, Project Management & Soft Skills
Lean and Six Sigma Practitioner
City, NG
[email protected]
Work Experience
ACCELTAGE CONSULTING, Chief Luminary Officer, Sep 2013 ~ Present
◼ Consultant for AIRTEL Nigeria and Ghana on Lean Six Sigma : In Ghana I Trained and Equipped the Cross Functional Teams CFTs made up of 45 employees with Lean and Six Sigma tools and providing support for the improvement projects in 6 strategic areas of the business
◼ Consultant for Chrema Technologies an innovative automation, Security systems solutions, Fire and life safety systems company, Delivery Global Courier DGC, Himaj Logistics DataMe, Powercell Limited, Promoprints Ventures, Microvis Microfinance Bank, Asset Matrix Microfinance Bank and Vision Care on Customer Service, Business Process Reengineering and Optimization and Sales.
◼ Helped over 40 people achieve certifications in PMPs, Six Sigma Black Belt and Green Belts.
◼ Training and Mentoring in Lean and Six Sigma, Business Processes, Effective Sales Techniques, Soft Skills, Employee Engagement, Development and Performance, Team Building, Project and Stakeholder Management. I have trained personnel from Brands such as GTBank, Mobil, Nokia, Zenith Bank, Oando PLC, Main One Service Company, UBA, Fidelity Bank, Samsung, GSK, First Group, Nestle PLC, DPR and Federal Ministry of Science and Technology
AIRTEL Nigeria Member OF Bharti Group, Knowledge Manager, Oct 2012 ~ Aug 2013
◼ Working with the Business Excellence Team of AIRTEL Nigeria, I have trained and mentored over 70 people from Key Strategic Functions of the Company on the Lean Six Sigma Methodology. I supported over 10 Improvement Projects which includes the Reduction of AIRTEL Dealers SIM Swap for Mass Customers, Automation of Cash Advance Payments and Electronic Retailers Registration, Post-paid Customer Credit rating system. Network OPEX/CAPEX Approval Process Optimization, and Reduction in Paper Usage in AIRTEL delivering over $4M in cost savings.
◼ Facilitated Best Sharing Practice and Replication in the Regions of the Company. Within, had over 100 practices shared/replicated with financial impact of over $3.13M
◼ Led the 5S Methodology Campaign at the Head Quarters, Lagos, West and South regions of the company with over 300 staff participating in the Kaizen Blitz events and effective workplace organization.
◼ I Designed and deployed the lean Six Sigma Framework and Modules for different functions through AIRTEL Intranet/E - Learning portal. The portal presently engages over 100 employees with guidance from me.
◼ Helped several staff develop Structured Problem Solving Skills, utilization of Six Sigma tools and Imbibe Continuous Improvement Culture through periodic engagements, functional and cross functional meetings and brain storming sessions
ACCELTAGE CONSULTING, Chief Luminary Officer/Business Process Analyst, Jun 2010 ~ Oct 2012
◼ Implemented Lean/Operational Excellence for Small and Medium Enterprises with focus on Management Infrastructure, Operating System and Employee Mindset and Behaviour
◼ Developed and Managed Voice of the Customer Strategy for Improvement and Seamless Delivery of products/Services for ODL Telecoms a company managing MTN Connect Showrooms franchise, ErrandEX a notable courier company, Ocon Success MFB.
◼ Training & Mentoring in Lean Six Sigma, Employee Engagement, Development & Performance, Business Processes, Project and Stakeholder Management and Soft Skills (Customer Service, Team Building, Business Etiquette etc.)
◼ Consulted and Managed Projects on Business Process Reengineering, Change, Project financing, Business Start Ups, Expansion & Corporate Strategy for TDDC schools, Vision Pro Enterprises, Media Crush Outdoor Advertising etc.
ECOBANK PLC Formerly Oceanic Bank Intl PLC, Business Analyst, Dec 2009 ~ Mar 2010
◼ Developed VOC Strategy, Documented Business Requirement Specifications and managed the projects to deliver some of the Bank Products and Services which includes Nigerians in Diaspora NID Account, Oceanic Internet Banking Platform with Secured Grid Card, Auto Generated Deposit Receipts, Strategic Alliance with Etisalat Networks, Oceanic Bank Contact Center etc.
◼ Reviewed and Enhanced the Standard Operating Manuals for Operations Group Customer Service, Cash, Funds Transfer and the Account Opening Identification and Documentation Requirements for the Bank.
ECOBANK PLC (Formerly Oceanic Bank Intl PLC) , Lean Officer (with McKinsey & Company ), Dec 2008 ~ Dec 2009
◼ Streamlined account opening forms over 12 types into 2 types to accommodate all account classes/products available in the Bank and could be accessed on the Bank Portal by staff thereby eliminating waste of paper, printing, transportation and inventory and helped the bank become more flexible and faster to respond to Customers' needs.
◼ Introduced the Centralized Confirmation System which helped reduced average 3rd party cheque confirmation from average of 2 hours to less than 15 minutes.
◼ Reduced Bank reference confirmation from average of 1 week to 30 minutes Intra bank and average of 3 weeks to 1 week Inter Bank
◼ Developed the Performance Management Infrastructure for Operations Staff thereby influencing behaviour aligned with the Bank's objectives and productivity.
◼ Introduced the Improvement Ideas Database Management system which enabled the bank to capture ideas from the shop floors and process owners. Over 210 Branches participated, best practices were shared and replicated among branches; Ideas were evaluated by the team with the key stakeholders in the SBUs, impactful ones were implemented by the Bank. Initiators were recognized and rewarded.
◼ Trained and coached over 600 employees in over 20 branches of the Bank on the Lean methodology and practice.
◼ Delivered cost savings through process improvement, increase ATM usage lower cost channels and identifying and redeployment of excess capacity $4.75M annualized staff cost savings, $33M deposit mobilized through the initiative by operations staff, $1.8M realized through fees on ATM transactions
ECOBANK PLC (Formerly Oceanic Bank Intl PLC) , Head Customer Service, Jul 2006 ~ Nov 2008
◼ Delivered an Improved Audit Report on Customer Service Unit of Somolu Branch with minimal exceptions on outstanding deferrals and documentations.
◼ Participated in the Banking Application Finacle 7.0 Upgrade Project as an SME in Customer Service operations
◼ Put in place an effective filing system in Somolu branch facilitating easy retrieval of Customers and Bank documents.
◼ Managed High Net-worth Individuals HNIs including Expatriates, Politically Exposed Persons PEPs, CEOs of manufacturing, finance, Academia. Actively contributed to the growth of Customers Accounts Balances of the Branch
◼ Trained and supervised Customer Service Officers to consistently provide positive Customer experiences
UNITED BANK OF AFRICA PLC Formerly Standard Trust Bank, Cash Officer, Sep 1999 ~ May 2003
◼ Trained and Supervised Tellers for STB Model Branch Oba Akran to consistently provide positive Customer experiences
◼ Participated in the Banking Application from Globus to Finacle Transition Project as a subject matter expert in Funds transfer and Cash operations.
◼ Managed the Bank Customers and grew Customers Accounts Balances of the branch through cross selling of Bank Products
◼ The Best Performing Staff of the Bank in September 2001 Matori Branch
TORUGBENE GRAMMAR SCHOOL, (NYSC), Mathematics Teacher, Aug 1998 ~ Jul 1999
Mathematics Teacher at Torugbene Grammar School, Torugbene, Delta State, Nigeria under National Youth Service Corps (NYSC)
Education
American Society for Quality, Non-Degree Program (e.g. Coursera certificate), Certified Six Sigma Black Belt & Certified Quality Process Analyst, 2009 ~ 2011
Certified Six Sigma Black Belt (CSSBB - 11597) 2011
Certified Quality Process Analyst (CQPA – 704) 2009
Project Management Institute, Non-Degree Program (e.g. Coursera certificate), Project Management Professional (PMP), 2010 ~ 2010
Project Management Professional (PMP – 1331021)
Lagos State University, Bachelor of Science (BS), Mathematics, 1993 ~ 1997
Bachelor of Science, Second Class Upper (2:1)
Maryland Comprehensive Secondary School, High School Diploma, 1986 ~ 1992
Senior School Certificate Examination, SSCE
