IT officer  •  Healthnet TPO office

January 2017 - May 2021

1. Provide basic daily IT support for systems and users for work flow efficiencies.
2. Solve problems and maintain service reports.
3. Local network maintenance and installation including cabling, switches/hubs and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP WAN connectivity and maintenance (Internet connection and services)
4. Server and server application maintenance and installation (Hardware integration, Windows 2003 server installation and maintenance, LAN and WAN connectivity, Lotus Domino and messaging system, FTP services, Symantec Antivirus Protection Corporate edition installation and maintenance.
5. Client computer hardware and application installation and configuration, maintenance
User support
6. Manage, control, and secure all software
7. Check systems in order to optimize performance and to initiate recovery action after system failures
8. Create and Maintain effective inventory of IT and communication equipment
9. Provide assistance in procurement and evaluation of all IT technical equipment
10. Advise in procurement process and assist with IT Inventory
11. Manage the implementation of network servers & accessories including Active Directory File Server, DNS, Exchange Server, WSUS and Antivirus Management Service.
12. Ensure the Project data, files and folders are secure using access controls.
13. Maintain group policies and change control where required.
14. Maintenance of Firewall, DHCP, VPN, SSL, Firewall, IPS, Web Filtering, Packet filtering, WSUS, and Bandwidth Management.
15. Manage network hardware appliances (VSAT) and continuous monitoring of bandwidth usage for the program.
16. Manage links with the site office and residences.
17. Management of the Backup and disaster recovery strategy, Windows based, ensuring data integrity is checked weekly.
18. Modifying databases and products according to client needs.
19. Creating reports on databases.
20. Designing and developing database architectures.
21. Enforcement of IT Policy for the project including the policies (Internet Usage, Email Usage, IT Equipment usage, password policies etc.).
22. Manage adding/terminating users, assigning rights and access, resetting passwords, assessing and reporting operational status.
23. Manage the discovery, mitigation and documentation of information technology risks for program.
24. Responsible for troubleshooting/maintenance of all IT related equipment as needed.
25. Weekly written report on activities performed