ADE SHANKER

Deputy Manager  •  ICICI BANK LIMITED

February 2020 - October 2020

• Developing global processes and tools in bank guarantee management.
• Handing Import collection bills(Scrutiny).
• Handing Inland collection bills(Scrutiny).
• Knowledge of Money Laundering procedures(Amlock tool).
• Knowledge of URC 522 and relevant ICC publications.
• Review of Trade processes and suggest and implement timely improvement.
• Developing any new solutions within trade finance.
• Internal and external error reporting.
• Correct use of systems and processing tools to produce accurate outputs thereby retaining the professional image of the Bank and high client service levels.
• Reduce processing bottlenecks with a strong focus on Turn Around Time.
• Successful and timely processing and control of all transactions within time frames set.

PROCESS ASSOCIATE  •  TATA CONSULTANCY SERVICES LIMITED

July 2018 - January 2020

• Worked for loan disbursement team
• Majorly handling the KYC verification per-disbursement.
• Handling the Inbound & Outbound (Semi voice) process.
• Providing Sales, Service, And Support.
• Handling the applications in STP and NSTP mode.
• Knowledge in the Salesforce tool.
• Handled many customers’ queries providing the best service.
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.

LOAN OFFICER  •  HDFC SALES PVT LTD

December 2017 - May 2018

• Asset sales B2C as well as B2B.
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
• Maintaining monthly MIS.
• Handled many customers’ queries providing the best service.
• Knowledge in Home Loan, Loan against Property, Construction Loan, Plot Loan, Balance Transfer, Improvement & Extension Loan, Vendor Balance Transfer.
• I am capable of convincing the customers while generating business of Home Loans.

CUSTOMER CARE EXECUTIVE (DIGITAL BANKER)  •  INTELENET GLOBAL SERVICES PVT LTD

September 2016 - November 2017

• Asset sales B2C as well as B2B.
• Account opening (Savings & Current account pre-verification, post verification).
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
• Maintaining monthly MIS.
• Handled many customers’ queries providing the best service.
• I am capable of convincing the customers while generating the business for CASA.

1998 - 2009

BOARD OF SECONDARY EDUCATION

HIGH SCHOOL