Aditya Mishra - Product Support Engineer
Work Experience
Product Support Engineer at Nextuple Inc (May 2021 - Present)
- Expertise in the domain of Supply Chain /Retail Industry /Omnichannel Fulfillment.
- Identified and resolved complex product issues, including configuration, performance, and security issues.
- Responsible for escalating different levels of severity issue's reported by our client and resolving them as per
the provided SLA.
- Conducted root cause analysis to identify the underlying issues and proposed solutions to prevent future
occurrences.
- Documented Incident Management Report, Product Issues and Resolutions in the company's knowledge
base to facilitate faster resolution of similar issues in the future.
- Hands on experience with Jira /Mojo Helpdesk /Confluence workspace.
- Collaborated with cross-functional teams, including Development, Product Management, and QA, to resolve
product issues and improve product quality.
- Experienced with Automation Testing framework (Cucumber using BDD tool) and Manual Testing for
designing test approach, test scenarios, create and execute test cases.
- Exposure and working knowledge on the microservices technology, RESTful APIs using POSTMAN.
- Experienced with MongoDB (Aggregation), Docker and Kubernetes.
- Expertise in creating dashboard by using different tech stack - Grafana, Prometheus, ELK.
Education
MCA ( Master Of Computer Application 2019 - 2021 )
Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal, Madhya Pradesh, India
BSc IT ( Information Technology 2016 - 2019 )
Bundelkhand University, Jhansi, Uttar Pradesh, India
Class XII ( ISC 2014 - 2015 )
Christ The King College, Jhansi, Uttar Pradesh, India
Class X ( ICSE 2012 - 2013 )
Christ The King College, Jhansi, Uttar Pradesh, India
Skills
• Microservices • Automation Testing • Confluence • Postman • Jira • Bitbucket • Product Operations • Java
• Manual Testing • Log Analysis • Rest API Testing • Troubleshooting • Elastic-Search • Kibana • Grafana • Monitoring Dashboards • Prod Environment • Non-Prod Environment • Test Environment • QA Environment • Dev Environment • InteliJ • MongoDB • Robo3T • Spreadsheet • Linux
Nextuple Capacity Management - Dollar General
• Client : DG (Dollar General)
• Aim : Whenever anybody purchases multiple online products and decided to pick it up from one specific place in the time-frame of their convenience. We are responsible to accumulate all the purchased products in one place at their preferred location along with proper packing and later hand it over to the customer.
• Role : PSE /Manual /Automation Tester with hands-on different microservices.
Promise Engine - Hudson Bay Company
• Client : HBC (Hudson Bay Company)
• Aim : This project is based on the development of a "Promise Engine" for the e-commerce website. In other words whenever a customer clicks on the desired item that he/she wanted to purchase, we are responsible to display the expected delivery date for that particular item.
• Role : PSE /Manual /Automation tester with hands-on different microservices.
Nextuple Line Management - Walgreens
• Client : Walgreens
• Aim : The idea behind NLM project is to eliminate the unwanted queue in the pharmacy store. The customer can get a self token using KIOSK and later they will be notified on their phone for their availability on the service window. Rx, Refill, Vaccination are the different services offered by Walgreens to customers.
• Role : PSE /Manual /Automation tester with hands-on different microservices.
Languages
• English (Professional Working Proficiency).
• Hindi (Professional Working Proficiency).
