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Adriana Ghicioc

Experienced professional with a demonstrated history of working in computer software, banking localization industry. Skilled in working with the Atlassian tool and also with a strong skill set regarding team coordination and coaching, teamwork, negotiation, Microsoft Office, and CAT tools. Strong program and project management professional with a Certified Scrum Master Degree from Scrum Alliance.

[email protected]
+40 720 902 372
Cluj-Napoca, Romania

https://www.linkedin.com/in/adrianaghicioc/

Education


Scrum Alliance

2020 

Certified Scrum Master


Scoala Informala de IT (Informal School of IT),  Cluj-Napoca

2019-2020

Software Testing Certification

Automation Testing Certification


Spiru Haret University, Brasov

2008 – 2011

Accounting and Administration Information Bachelor's Degree 

Experience

Scrum Master / Project Manager 03.2021 - present

Red to Blue, Romania

  • Guiding the team on how to use Agile/Scrum practices and value
  • Delivering every project on time, within budget and scope 
  • Assessing the team's maturity and coaching the team to a higher level of maturity 
  • Removing impediments and building a trusting and safe environment 
  • Facilitation getting the work done, discussions, decision making, and conflict resolution  
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example  
  • Strategic planning and governance 
  • Resource and risk management 
  • Coordinating internal resources and third parties/vendors for the flawless execution of projects 

Quality Assurance Automation Engineer 07.2019 - 10.2021

iWelcome, Romania

  • deliver automated solutions for software processes
  • write/run tests for databases, systems, networks, applications, hardware and software
  • identify bugs and quality issues in development, service or business processes

Scrum Master 06.2018 - 03.2021

iWelcome, Romania

  • Manage each project’s scope and timeline 
  • Coordinate sprints, retrospective meetings and daily stand-ups 
  • Coach team members in Agile frameworks 
  • Facilitate internal communication and effective collaboration 
  • Be the point of contact for external communications (e.g. from customers or stakeholders) 
  • Work with product owners to handle backlogs and new requests 
  • Resolve conflicts and remove obstacles that occur 
  • Help teams implement changes effectively 
  • Ensure deliverables are up to quality standards at the end of each sprint 
  • Guide development teams to higher scrum maturity 
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it


Project Manager / PMO / 06.2018 - 01.2019

iWelcome, Romania

  • Guiding the team on how to use Agile/Scrum practices and value 
  • Assessing the team's maturity and coaching the team to a higher level of maturity 
  • Removing impediments and building a trusting and safe environment 
  • Facilitation getting the work done, discussions, decision making, and conflict resolution 
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example
  • Strategic planning and governance
  • Implementation and consolidation of best practices and process
  • Resource and risk management
  • Standardization within the company
  • Project management

Localization Project Manager Team Lead 11.2016 - 06.2018

Welocalize, Romania

  • Account lead PM 
  • Maintain a good client satisfaction level 
  • Work as part of a team, based in many parts of the world
  • Coordinate internal/ external teams, all over the globe
  • Managing localization projects from beginning to end, within budget and deadline  
  • Risk management
  • Coach new team members and support their evolution
  • Create training material and give training to new employees/ existing team members
  • Work on improving processes/workflow on the account

Localization Project Manager 08.2015 - 11.2016

Universal Translation Services
  • Coordinating internal resources and third parties/vendors for the flawless execution of projects
  • Delivering every project on time, within budget and scope
  • Effectively communicating with linguists, clients and colleagues with ultimate goal of ensuring customer satisfaction
  • Managing localization projects from beginning to end, within budget and deadline 

Site Moderator 01.2012 - 12.2015

Directly, San Francisco 

  • Moderating and deciding whether to remove/reinstate content reported by website visitors as potentially offensive/inappropriate
  • Monitoring the interchange of contributors and making decisions regarding content and direction of threads
  • Providing input to develop and implement community strategies, policies and guidelines where appropriate

Assistant Director/ Human Resources Specialist / Data analyst 09.2013 - 02.2015

Raiffeisen Bank, Romania

  • Managing an operational center of approx. 600 employees.
  • Hiring, terminating, and training staff - recruiting and placing of employees. Providing training and guidance to the staff. 
  • Working with the Director and the Managers to sustain and grow programs and services - participating in strategic planning.
  • Representing the organization to the public, key stakeholders and business partner. 

Customer Service Representative with Italian 06.2012 - 09.2013

RCS-RDS, Romania

  • Providing support on the phone, in Italian, English and Romanian. 
  • Attracting potential customers by answering product and service questions. 
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem.

Transaction Officer - 10.2010 - 06.2012

Raiffeisen Bank, Romania

  • Processing and overseeing payment instruments.
  • Processing, opening, reactivating and closing of accounts. 
  • Replacing lost/experienced customer instruments such as ATM Cards, checkbooks.

Customer Service / Retention Specialist and Customer Loyalty - 08.2008 - 10.2010

Vodafone, Romania 

  • Establishing, developing strategies and improving customer experience.
  • Designing and developing ongoing retention offers.
  • Conducting market research that measures customer satisfaction and loyalty in comparison to the competition in the market.
  • Monitoring competition offerings with respect to retention solutions, processes and loyalty programs.


Languages


Romanian

Native or bilingual proficiency


English

Full professional proficiency


Italian

Limited working proficiency

Certifications


Cambridge English Language Assessment

2005

Cambridge Advanced English Certificate


American Language Center

2005

TOEFL English Certificate

Skills


Communication Skills

Problem-solving skills


Atlassian tool ( Jira and Confluence)

Microsoft Office


Agile Project management / Project Management

Strategic plannining

Team leadership

Coaching Agile teams

Negotiation skills

Customer satisfaction

Organizational Skills

Business Process Improvement
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