Adrienne Miller

Over five years experience in client/customer-facing roles and three years of management experience, with an educational background in design and communication. 

Seattle, WA

Portfolio: adriennemillerdesign.com
 [email protected]


Education

User Experience Design, Design Lab's UX Academy | Apr 2017 - Jan 2018

· 20 hour/week of coursework on user experience (UX) design and research with 1-on-1 mentorship with an industry professional 

· Developed design process that focuses on research and testing to build empathy with the user and understand their needs 

· Included in-person user interviews and usability testing with real-world users, secondary research, ideation and strategy, interaction design, prototyping, and high fidelity designs created in Sketch

BA in Communication, The University of Cincinnati | Aug 2011 - May 2015

· Studied graphic design foundations at the Design, Arts, Architecture, and Planning school (DAAP) 

· Graduated on Dean’s List with 3.5 GPA 

· Earned and maintained Cincinnati Pride Grant, covering full cost of tuition contingent on GPA

Experience

Benefits Researcher, Macys, Inc.

Jan 2017 - Dec 2017

· Researched and analyzed data from historical records using Salesforce, Milliman, and Oracle Peoplesoft 

· Calculated pension payments with a high level of accuracy, taking into account various plan rules that have developed over the years with different company affiliates 

· Continued learning, was trained on over 5 different plan types and received promotion within 8 months 

· Point of contact for plan participants who have questions regarding their pension payments

Digital Content Manager, Take Notice, Inc.

 Jan 2016 - Oct 2016

· Managed web projects, working directly with designers, programmers, and clients 

· Created and edited HTML/CSS within Drupal and WordPress 

· Edited web graphics and photographs in Adobe Creative Suite 

· Responsible for editing, updating, and troubleshooting website content, including SEO components 

· Created email campaigns in MailChimp 

· Researched and implemented trends in digital marketing and web design 

· Helped nurture and grow client relationships

Retail Personal Banker, Fifth Third Bank 

Oct 2015 - Jan 2016

· Guided customers in choosing financial services 

· Managed and troubleshot client accounts 

· Served as manager-on-duty, responsible for high-security daily operations

Associate Manager, Dojo Gelato 

 Dec 2012 - Mar 2015

· Earned management position at top gelato shop in Cincinnati 

· Trained and oversaw four long-term employees 

· Addressed high-pressure customer situations while maintaining company’s positive image 

· Maintained daily operations, including inventory and budget requirements 

· Participated in management compensation incentive program, receiving percentage of profits upon reaching sales goals

Skills & Tools 


Sketch 

Trello & Pomello (Schedule and time-tracking) 

Adobe CC

InVision 

HTML & CSS 

WordPress & Drupal CMS

Pen & Paper


User Research & Testing 

Empathy Mapping

Personas

Prototyping 

Wireframes 

Affinity Diagrams

Feature Matrix

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