Agnes Kiss

  1983 September 29, Romania, Europe

Hobby: Cooking, Yoga, Travel

www.agneskiss.com

kissagnes@gmai.com
(...) 553-3222

Experience

2015 - 2016 UX Researcher / Project Manager @ UX Studio 
Validated product ideas

  • Kept the team focused on the user’s needs, problems by conducting user interviews and field research.
  • Synthesized results in persona, customer journey.
  • Lead UX strategy workshops, defined MVP and KPIs.
  • Delivered competitive analysis.
Evaluated design
  • Designed research plans, scripts, recruited study participants. 
  • Observed user behaviour by conducting usability and card sorting tests. 
  • Presented actionable insights and solutions to the product team, cooperated with designers and developers in weekly sprints.
Main clients

  • IoT & Financial Technology: Xively - usability testing on IoT platform for connected devices / KandH - user interviews and usability testing on private banking web application

  • Travel & Entertainment: HBO GO - card sorting and usability testing for streaming service website and mobile app / Wizz Air - usability testing on responsive website and mobile app the low-cost airline

  • Start ups: Bebino - Ethnography, UX strategy and usability tests on online baby diary

2007 - 2015 Researcher @ KTI 
Lead road safety related research projects, described mobility behaviour patterns based on surveys, interviews, field research, focus groups and statistical data analysis. 

2010 - 2014 Project Manager @ GRSP Hungary
Managed international social marketing campaigns to influence road safety-related knowledge and behaviour, impacted more than 2,5 million people. 



Education

2015 User Experience Course @ Xlabs 


2014 Training on Eye- Tracking @ Tobii Technology

2010 - 2014 MBA - Master of Business Administration @ Budapest University of Technology and Economics  

2002 - 2007 Sociology @ Corvinus University of Budapest  - HU & University of Groningen - NL

Skills

Discover

  • User interviews
  • Stakeholder interviews
  • Ethnography
  • Competitive Analysis
  • Google Analytics
  • Surveying

Synthesize

  • Personas
  • Job to be done 
  • Customer journey
  • Experience map
  • Empathy map
  • Affinity diagrams
  • UX strategy

Iterate

  • Remote and in-person usability tests
  • Card Sorting, Tree testing, Click tests
  • Information Architecture
  • Rapid prototyping
  • A/B testing

Cooperate

  • Ideation and co-creation workshops
  • Scrum/Agile working methods
  • Human-centered design practices

Full Resume