Cairo Governorate, Egypt
Diligent Operations and Fleet manager bringing 8 years of experience in operations, fleet, production management, organizational development and team building within diverse industries.
Proficient in planning, coordinating and executing successful production strategies.
Adept at improving operational stability, efficiency and profitability.
Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
November 2020 - May 2021
. Managing the day to day activities of the team.
. Motivating the team to achieve organizational goals.
. Developing and implementing a timeline to achieve targets.
. Delegating tasks to team members.
. Conducting training of team members to maximize their potential.
. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
. Contributing to the growth of the company through a successful team.
March 2019 - October 2020
. Develop strategy and overall operation of centralized transportation and distribution
. Introduce continuous improvement methodologies to deliver results in safety, service, quality and cost
. Utilize key performance indicators to support operational performance
. Set performance goals which are tailored to each department. Develop operational goals for each department which are aggressive that meet short-term and long-term objectives of the organization.
. Provide subject matter expertise and analysis for potential company acquisitions and mergers
. Focus on improved measurement and execution of customer service performance
. Analyzes operations on a continuing basis and makes necessary improvements to
ensure operating efficiencies across all functions of an automated LC
. Participates in transportation cost studies relating to expansion of existing sales
markets and new plant locations
. Manages the company's inventory utilizing sound security policies and procedures
consistent with good accounting and distribution practices
. Develops and reviews management reports regarding statistical data necessary to
assure department efficiencies are met
. Fundamental knowledge of Warehousing and Transport Operations
. Lead innovative thinking and foster continuous improvement across all logistics activities
. Analyzes throughput dates, capacity planning and flow through
. Manage production scheduling, short and long term planning and ordering of materials
. Oversee and review the reports for inbound and outgoing shipments, and negotiate
shipping and supplier costs
. Manage imported goods transport planning, inventory levels and obsolescence
. Being aware of, adhere to, actively ensure and monitor compliance with all relevant
rules and regulations and reports any breach thereof to management
. Planning process which includes the procurement, inventory control, logistics and distribution
Achievements : . Founder of Jumia 3PL with zezo express
. Develop many strategies of supplying couriers which lead to getting first place in
souq.com supplier performance
. Making contracts with many companies, like Noon, Opex, Aramex, ETC.
. Setting a customer service team to communicate with the customers and our
couriers to achieve the best rates and customer satisfaction
. Managing a team of hub supporters, accountants, C.S & over 350 couriers
October 2018 - March 2019
. Responsible for employees, couriers, and facility
. Uploading the required data properly to the system and the daily reports
. Facilitate the shipping of products from one destination to another
. Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
. Receives products and coordinates delivery
. Takes steps to avoid quality control issues
. Makes sure warehouse capacity is kept at optimal levels
. Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
. Oversees inventory of goods and vehicles
March 2015 - September 2018
Warehouse : . Maintains inventory controls by collecting stock location orders and printing
requests. Training, supervising and appraising staff.
. Responsible for the receipt, storage.
. Ensure all items are documented and in good quality.
. Make random checks of commodities to confirm quantity and quality. Maintain all
warehouse equipment and ensure full security of the premises.
. Processing and packing orders, organizing the dispatch and delivery of goods.
Fleet : . Manage and monitor the performance of the entire fleet, routing and scheduling planning.
. Training and solving couriers' problems.
. Making time-sheets.
Managed a team of 10+ employees & a team of 40+ couriers
Develops strategies to promote team member adherence to company regulations and performance goals.
May 2016 - December 2016
. Listen to customer's questions and concerns, and provide answers or responses.
Provide information about products and services.
. Take orders, calculate charges, and process billing or payments.
. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Ability to use positive language
A calming presence
Ability to handle surprises
2009 - 2021