Lee Ai Shan

Experienced Social Media Marketing Specialist with a demonstrated history of working in the smartphone industry. Equipped with customer service skills such as communication with customers, solving issues and handling complaints. Strong support professional with a Bachelor of Chinese Language and Linguistics focused on Language from the University of Malaya. 2 years of experience in freelance subtitle translation, from English to Mandarin.

  Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia   

Work Experience

September 2020 - December 2021

SOCIAL MEDIA SUPPORT EXECUTIVE

realme Malaysia

  • Coordinate with e-commerce team for sales information alignment and managing chatbox (mainly Lazada, sometimes Shopee).
  • Build up brand awareness for the Facebook page by scheduling posts and giveaways regularly, responding to comments and complaints professionally.
  • Work closely with the designer for Facebook page content design.
    Analyze customers’ inquiries about users’ needs and feedback for further improvements.
  • Achievement: award for Best Employee in the team (4th Quarter)

September 2019 - December 2019

Translator (Internship)

Institut Terjemahan & Buku Malaysia

  • Translate various documents from Chinese into English, Malay, or vice versa, such as academic certificate, marriage certificate, bank statement, marital status, etc.
  • Proofread and edit Chinese translated documents.
  • Assist in translation project management such as error checking, printing, and document sealing.

Education

University of Malaya

Bachelor of Chinese Language & Linguistics, Minor in Translation

2016 - 2020

SMK SRI SENTOSA

GCE A-level

2015 - 2016

Skills


  • Scheduling
  • Focused
  • Microsoft Office
  • Brand Awareness
  • Customer Service
  • Content Design
  • Google Drive
  • Google Forms
  • Translation
  • Linguistics

Languages


  • Chinese - Native
  • English - Professional