Aïcha Arrias
Personal information:
- Nationality : Surinamese
- Date of birth : 03 March 1998
- Place of birth : Paramaribo, Suriname
- Address : Printastraat #11
- Place of residence : Paramaribo, Suriname
- Phone : +5978849425
- E-mail : [email protected]
I have over 5 years of experience in the service industry.
I have assisted different departments with the development of new income ideas, which have increased the company's income.
In the past 3 years, I've improved my multitasking and time management skills.
My patience, passion and team player skills have helped me become a better service coordinator.
Although I enjoy a fast-paced environment, I always ensure my work meets company standards.
Work Experience
Dispatch Manager • Zenobia Bottling Company N.V
July 2021 - Present
Leading a team of 18 employees, including training new employees. Sending weekly reports to the managing director. Analyzing current work processes and advising on optimization. Answering incoming phone calls from the dispatch department and placing the orders on the correct route. Checking all financial invoices and sending these to clients and our financial department. Handling client complaints by telephone.
Dispatch & Service coordinator • Zenobia Bottling Company N.V
November 2017 - June 2021
Assisting customers in purchasing, servicing and repairing purchased items.
Coordination of service agreements made.
Managing and planning the weekly work schedule for 3 technicians.
Making monthly department income and progress reports.
Saleswoman - Part timer • Sweetheart Intertoys
June 2015 - August 2015
Keeping the store shelves clean, restocking the store shelves. Assisting customers when purchasing items. Handling in-store complaints.
All-rounder • Suriname Purified Product Company N.V.
August 2014 - August 2015
Sorting Purchase, Sales & Warehouse issue receipts. Archiving important incoming and outgoing documents. Answering incoming telephones from the sales department, possibly continuing telephone calls to the concerned departments. Taking orders and planning the right routes. Assisting the warehouse department with counting of bottles and packaging of caps to ship to the sales department.
Education
2017 - 2022
University of Applied Science and Technology
Business administration
2014 - 2017
Mr. Dr. J.C. de Miranda Lyceum
Economy and Society
Skills
Languages
Hobbies
- Microsoft Word
- QuickBooks
- Topdesk
- RMA
- Administrative Skills
- Distribution Management
- Outlook
- Analysing
- Working Under Pressure
- Team Work
- Communication Skills
- Reporting Skills
- Costumer Service Skills
- Beginners First Aid
- Dutch — Native or Bilingual
- English — Professional
- Spanish — Beginner
- French — Beginner
- Writing poetry
- Painting
- Reading
- Running
- Dancing
