LIN, CHENG-YI (ALAN)
˙ Graduated with a bachelor’s degree in mass communication.
˙ One year internship in a public relations agency and five years front-line staff experiences at EVA Air and Cathay Pacific.
˙ Skilled in communication, customer relationship management, and leadership.
''Alan is polite, humble, and confident when he is attending any activities. He demonstrates himself in an excellent service style.''
Kern Kwong,Learning and Development Executive of Cathay Pacific
Work Experience
Manager Candidate
UNIQLO
Jul 2022 - Feb 2023
Tainan, Taiwan
Lead the store for stable daily operations
-Provide the best service to customer and establish focusing on the customer service
-Manage people in the store to work efficiency including coaching and training staff by establishing the staff development plan
-Be responsible for sales target, profits and lost including manage inventory and control personnel cost in the store, and other related tasked
Flight Attendant
Cathay Pacific
Jan 2020 - Jan 2022
Hong Kong
Ensure all passengers are safe and comfortable during a flight
-Cabin safety and customer relationships management for up to 350 passengers per flight
-Provide exceptional in-flight experience including F&B serving and duty-free sales
-Apply first aid and medical care if required in an emergency
Ground Handling Agent
Eva Air
Oct 2016 - Jan 2020
Taoyuan, Taiwan
Provide a wide range of on-ground services in the airport
-Manage customer relationships and resolve ticketing and booking issues at the counter
-Receive VIP passengers such as foreign ambassadors and assist maiden voyage ceremony
-Handle special needs and ad hoc tasks efficiently
-Lead a team to facilitate flight ground preparation to reach on-time performance (OTP)
Account Executive
Assistant
Planet Public Relations
Jul 2015 - Jun 2016
Taipei, Taiwan
Perform a variety of client services for a public relations agency
-Monitor daily media coverage and report results to the clients
-Attend client events and press conferences for instance Samsung flagship mobile
-Respond to calls and emails from journalists and check their RSVP for press conferences
Education
National Taiwan University of Arts,
Radio and Television
Sep 2012 - Jun 2016
Bachelor's degree of Arts
Completion of curriculum:
‧ Advertising ‧ E-commerce
‧ Journalism and Communication ‧Image Processing
‧ Public Relations ‧ Video Editing
Skills
Word
PowerPoint
Photoshop
Premiere
Final Cut Pro X
Language
‧ Mandarin (Native)
‧ English (Fluent)
‧ Cantonese (Inter.)
‧ Korean (Beginner)
Web develop related project
Membership management system
Including functions of creating, reading, updating, deleting, please refer to github
UI design
With a warm color tone and energetic icon, this website wanna present its adorable, please refer to Figma
林承逸 (Alan)
˙畢業於臺灣藝術大學大眾傳播相關學位學士
˙結訓於資展國際(原資策會)前端工程師就業養成班
˙擁有一年的公關代理商實習及五年以上的航空服務工作經驗
˙專長於溝通技巧、客戶關係管理、團隊領導等軟實力
“Alan 謙遜有禮且充滿自信，展現出非常優異的工作風格"
Kern Kwong,
國泰航空 訓練發展教官暨機艙事務長
專業訓練
資展國際 (原資策會)
前端工程師就業養成班
Feb 2022 - Jul 2022
588小時
‧ 網頁設計入門 (HTML + CSS )
‧ Bootstrap 響應式網頁設計
‧ 前端框架網站開發
‧ UI 網頁視覺規劃及UX概論
學歷
國立臺灣藝術大學
廣播電視學系
Sep 2012 - Jun 2016
學士 學位
修習課程
‧ 廣告學
‧ 新聞編譯
‧ 公共關係
‧ 電子商務
‧ 影像處理
‧ 影音編輯
工作經驗
全球儲備精英
UNIQLO
Jul 2022 - Feb 2023
新北市, 臺灣
穩定店舖安定營運
-領導同事提供以客為先的優質服務已達到最大的顧客滿足
-管理店舖員工以致人力安排效率最大化，且重視員工育成並排定培育計畫
-掌握店舖銷售在庫計畫及賣場作成的方向，並做好營收回顧及管理庫存及人事等費用的支出
機艙服務員
國泰航空
Jan 2020 - Jan 2022
香港
提供乘客一個安全及舒適的飛行體驗
-於高達350人上的航班進行客艙安全控管及客戶關係管理
-提供良好的飛行服務體驗像是機上餐飲供應、免稅商品販售、處理客訴等問題
-提供緊急簡單醫療服務予不適旅客，必要時並供予適當藥物
客運運務員
長榮航空
Oct 2016 - Jan 2020
桃園,臺灣
提供廣泛的機場地面服務以促成航班的順利運行
-客戶關係管理及接受現場票務訂位等查詢
-協助接待貴賓如外使及協助首航儀式
-處理旅客特殊需求及控管突發狀況
-帶領團隊完成航機地面準備作業以達成班機準點率
專案實習助理
先擎公關
Jul 2015 - Jun 2016
台北,臺灣
提供多樣化客戶服務於公關代理商
-媒體露出監閱以及製作報告
-參與及舉辦媒體活動與記者會相關工作
-連繫媒體記者採訪及媒體接待事宜
技能
Word
PowerPoint
Photoshop
Premiere
Final Cut Pro X
