LIN, CHENG-YI (ALAN)
˙Graduated with a bachelor’s degree in mass communication.
˙Had planned a variety show as graduation project, and won the award of Best variety show in school.
˙One year internship in a public relations agency and five years frontline staff experiences at EVA Air and Cathay Pacific.
˙Skilled in communication, customer relationship management, and leadership.
˙Capable of dealing with ad hoc duties and being efficient in problem solving.
˙Start vlogging recently on Youtube Channel.
''Alan is polite, humble, and confident when he is attending any activities. He demonstrates himself in an excellent service style.''
Kern Kwong, Learning and Development Executive of Cathay Pacific
Work Experience
Flight Attendant
Cathay Pacific
Jan 2020 - Jan 2022
Hong Kong
Ensure all passengers are safe and comfortable during a flight
-Maintain cabin safety and manage customer relationships for up to 350 passengers per flight
-Provide exceptional inflight experience including F&B serving and duty-free sales
-Apply first aid and medical care if required in an emergency
Ground Handling Agent
Eva Air
Oct 2016 - Jan 2020
Taoyuan, Taiwan
Provide a wide range of on-ground services in the airport
-Manage customer relationships
-Receive VIP passengers such as foreign ambassadors and assist maiden voyage ceremony
-Handle special needs and ad hoc tasks efficiently
-Lead a team to facilitate flight ground preparation to reach on-time performance(OTP)
-Resolve ticketing and booking issues at the counter
-Support passengers with additional service transactions
Account Executive Assistant
Planet Public Relations
Jul 2015 - Jun 2016
Taipei, Taiwan
Perform a variety of client services for a public relations agency
-Monitor daily media coverage and report results to the clients
-Attend client events and large-scale press conferences for instance Samsung flagship mobile
-Respond to calls and emails from journalists and check their RSVP for press conferences
Education
National Taiwan University of Arts,
Radio and Television
Sep 2012 - Jun 2016
Bachelor's degree of Arts
Completion of curriculum
-Advertising
-Journalism and Communication
-Public Relations
-E-commerce
-Image Processing
-Video Editing
