Padang, Padang City, West Sumatra, Indonesia
Enthusiastic and highly motivated Tourism student with leadership skills, initiative and looking for new challenges. Experienced in various internal and external campus organizations. Already have internship experience and work in hotels.
Agustus 2020 - September 2021
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
Safe keep, record and collect all keys and papers held within the Housekeeping Office
Ensure the sorting of all daily activity reports in the Housekeeping Office
Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
Record all incoming calls, ensure all messages are disseminated and followed up accordingly
Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
Update and maintain all housekeeping files
Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
Keep and maintain the cleanliness and tidiness of the Housekeeping Office
Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Januari 2019 - Juli 2019
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
register and check guests in
confirm relevant guest information
verify guest's payment method
verify and imprint credit cards for authorization
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area
2017 - 2022