Hung, Li

Expertise in Google Surveys, a market research product under Google Marketing Platform (GMP), working as a Japanese language specialist, QA specialist and Certified Sales Partner Trainer.
Trilingual talent with extensive market research skill sets, solid strategic analysis skills and excellent presentation skills.
Seeking to take the next career step with a respected organization dedicated to world-class quality.

  [email protected]         Taipei, Taiwan 

Work Experience


Market Research Consultant, Google Surveys, Google Marketing Platform (GMP)

Vaco, on-site at Google

August 2018 - Present
Taipei, Taiwan

  • Proactively planned, installed, and executed 10+ automation projects, streamlining main operational processes in Operation Team of Google Surveys, optimizing 35% of the efficiency of the team by utilizing spreadsheets, Google App Scripts, and SQL
  • Developed database management projects to ensure data quality to establish period reports and project analysis by tracking with spreadsheets in efficient and timely fashions, and met/exceeded the satisfaction of stakeholders

    Served as a QA Specialist of content review to protect brand safety of Google, and to maintain high service levels agreement of Operational Team of Google Surveys

  • Provided consultations, troubleshooting supports, content review services to users of Google Surveys globally with excellent CSAT rate (90%) and high-efficiency

  • Executed 30+ strategic analyses, dashboards, and periodic reports on internal operational metrics, by utilizing Google Spreadsheets and Google Data Studio to stakeholders/senior-level management on a weekly, monthly, quarterly basis

  • Minimized recruiting and interview processes, saved 20% of working time, and 25% of working labor, by reorganizing internal workflows and documents to drive efficiency and scale

  • Selected as Certified Sales Partner Trainer of Google Surveys, developed and conducted training programs, and presented the policies and product knowledge of Google Surveys to Sales Partners

Skills

Market
Research

  • Expertise in Google Surveys
  • Content/Policy Review
  • Market Research Planning and Analysis

Operation
Management

  • Project Management
  • Recruitment and Interview Process Development
  • Efficiency Improvement

Strategic
Data Analysis

  • Operational Metric Analysis
  • Data Visualization
  • Small-scale Database Management 
  • GAS Development

Google
Products

  • Google Surveys
  • Google Data Studio
  • Advanced Spreadsheet skill
  • G Suite Apps

Graphical
Design

  • Illustrator
  • Photoshop
  • InDesign

Foreign
Languages

  • English (Fluent)
  • Japanese (Fluent)
  • German (Conversational)
  • Brazilian Portuguese (Beginner)
  • Mandarin (Native)

Education


National Yunlin University of Science and Technology, Taiwan

B.A.,
Focused in English, Second Language Acquisition, Applied Linguistics

2012 - 2017

University of Ryukyus,
Japan

Exchange Program,
Focused in Japanese, Okinawan History, Okinawan Culture

2014 - 2015

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