Expertise in Google Surveys, a market research product under Google Marketing Platform (GMP), working as a Japanese language specialist, QA specialist and Certified Sales Partner Trainer.
Trilingual talent with extensive market research skill sets, solid strategic analysis skills and excellent presentation skills.
Seeking to take the next career step with a respected organization dedicated to world-class quality.
[email protected] Taipei, Taiwan
August 2018 - Present
Served as a QA Specialist of content review to protect brand safety of Google, and to maintain high service levels agreement of Operational Team of Google Surveys
Provided consultations, troubleshooting supports, content review services to users of Google Surveys globally with excellent CSAT rate (90%) and high-efficiency
Executed 30+ strategic analyses, dashboards, and periodic reports on internal operational metrics, by utilizing Google Spreadsheets and Google Data Studio to stakeholders/senior-level management on a weekly, monthly, quarterly basis
Minimized recruiting and interview processes, saved 20% of working time, and 25% of working labor, by reorganizing internal workflows and documents to drive efficiency and scale
Selected as Certified Sales Partner Trainer of Google Surveys, developed and conducted training programs, and presented the policies and product knowledge of Google Surveys to Sales Partners
2012 - 2017
2014 - 2015