Nm6tdjngegaombpaxleo

Ali Ajaleh
Project Management, Business Analyzing And Operations Manager

Business Analyzing and Company Operations Management, successful at responding to shifting business needs and priorities in systematic and effective way.
Well-versed in implementation of operational assessments and conducting functional requirements
analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses. 

Personable business professional bringing successful 7-year career in multiple business roles within large and fast-paced corporations. 


Release planning specialist trained in advanced ERP modeling. Creative solutions architect with real-time problem-solving flexibility.

11171. Amman, Jordan
A[email protected]
+962789563910  

Skills


Business Skills:

  • Operations Management 
  • Data Analysis & Gap Analysis
  • Business Artifacts Documentation 
  • Business Process Mapping 
  • Forecasting And Planning Budgeting  
  • Modeling Strategic Planning 
  • Demonstrations And presenting Products
  • Pitching And presenting



Software Skills:

  • Odoo Administrative Skills 
  • Technical Designs Writing 
  • Magneto Administrative Skills 
  • Laravel Administrative Skills  
  • Software requirements specification
  • ERP Supply Chain Modules
  • ERP Operations Modules

Work Experience

Smartway Business solutions, Aug 2019 - Jun 2020
ERP Business Analyst

  • Collaborated on all stages of Odoo development and deployment life-cycle, from requirement gathering to production and deployment releases 
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests and requirements gap analysis  
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities 
  • Documenting Odoo infrastructure For Clients by operating procedures, strengthening controls and enhancing overall performance 
  • Collaborate and communicate with software designers and developers to understand the product details. 
  • Produced and distributed tutorials to help end-users use a variety of applications 
  • Features Quality assurance testing upon delivery of each task or software modification

Self-Employed, Nov 2018 - present
ERP Software Engineer

  • Writing Technical Designs for developers to implement and deploy tasks. 
  • Implemented more than 12 successful projects and delivered to customers 
  • Resolved implementation and operation issues with product Developers 
  • Customizing ERP products by adding new features and infrastructure, 
  • Enhancing system Localization And Training Methods. 
  • Developed and implemented daily operations plans such as technical designs and content writing

Faylasof, Dec 2016 - Oct 2018
Operations Manager

  • Working on the Infrastructure of Departments of the company 
  • Creating Products & Orders Supply Chain for the company 
  •  Launching and Managing ERP development system to fit Faylasof Supply chain models 
  • Represented Faylasof in Seaside Startup Summit UAE. Ras al-Khaimah & won 1st place 
  • Developing the company ERP software ( Odoo ) with local partners, and provide the aspects and technical designs of the software needed 
  • Contracting with all the Courier companies 
  • Representing Faylasof in events & possible investors 
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies. 
  • Developed and submitted strategy and initiative reports highlighting current actions and proposed changes to the corporate committee
  • Oversaw bin fulfillment services, Supplying and case picking for supply chain orders with rapid turnaround, ensuring high-quality and fresh product delivery.

Jamlon, Feb 2015 - Nov 2016
Senior Operations Officer

  • Oversaw teams planning, implementing and realigning field and base operational strategies
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration
  • Managing and Leading two warehouses and all their operations
  • Managed all aspects of administrative and personnel needs of ground supply operations
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Led the Project with the Development department, to launch Odoo requirements and project scope in the Company
  • Developed team communications and information for internal and external meetings.

Extensya, Nov 2012 - Feb 2015
Customer Service Representative  

  • Educated customers on promotions to enhance sales 
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Assisted customers with Flights details And adding new features to their Bookings, and arranging merchandise pick-up at other locations
  •  Offered advice and assistance to customers, paying attention to special needs or wants
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Answered constant flow of customer calls with up to 120 calls in per day
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

British Counsel, Jul 2012 - Oct 2012
Project Manager Assistant Intern  

  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
  •  Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
  • Checked prices and calculated totals for accurate invoice processing
  • Input data in SAP to create updated status reports for quick reference of project progress and deadlines
  •  Gauged production progress to inform leaders of performance concerns.

Work Experience

Smartway Business solutions, Aug 2019 - Jun 2020
ERP Business Analyst

  • Collaborated on all stages of Odoo development and deployment life-cycle, from requirement gathering to production and deployment releases 
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests and requirements gap analysis  
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities 
  • Documenting Odoo infrastructure For Clients by operating procedures, strengthening controls and enhancing overall performance 
  • Collaborate and communicate with software designers and developers to understand the product details. 
  • Produced and distributed tutorials to help end-users use a variety of applications 
  • Features Quality assurance testing upon delivery of each task or software modification

Self-Employed, Nov 2018 - Aug 2019
Freelance Software Contractor

  • providing devotion for technology and innovation as the forefront of the field. 
  • Writing Technical Designs for developers to implement and deploy tasks. 
  • Implemented more than 12 successful projects and delivered to customers 
  • Resolved implementation and operation issues with product Developers 
  • Customizing ERP products by adding new features and infrastructure, 
  • Enhancing system Localization And Training Methods. 
  • Developed and implemented daily operations plans such as technical designs and content writing

Faylasof, Dec 2016 - Oct 2018
Operations Manager

  • Working on the Infrastructure of Departments of the company 
  • Creating Products & Orders Supply Chain for the company 
  •  Launching and Managing ERP development system to fit Faylasof Supply chain models 
  • Represented Faylasof in Seaside Startup Summit UAE. Ras al-Khaimah & won 1st place 
  • Developing the company ERP software ( Odoo ) with local partners, and provide the aspects and technical designs of the software needed 
  • Contracting with all the Courier companies 
  • Representing Faylasof in events & possible investors 
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies. 
  • Developed and submitted strategy and initiative reports highlighting current actions and proposed changes to the corporate committee
  • Oversaw bin fulfillment services, Supplying and case picking for supply chain orders with rapid turnaround, ensuring high-quality and fresh product delivery.

Jamlon, Feb 2015 - Nov 2016
Senior Operations Officer

  • Oversaw teams planning, implementing and realigning field and base operational strategies
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration
  • Managing and Leading two warehouses and all their operations
  • Managed all aspects of administrative and personnel needs of ground supply operations
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Led the Project with the Development department, to launch Odoo requirements and project scope in the Company
  • Developed team communications and information for internal and external meetings.

Extensya, Nov 2012 - Feb 2015
Customer Service Representative  

  • Educated customers on promotions to enhance sales 
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Assisted customers with Flights details And adding new features to their Bookings, and arranging merchandise pick-up at other locations
  •  Offered advice and assistance to customers, paying attention to special needs or wants
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Answered constant flow of customer calls with up to 120 calls in per day
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

British Counsel, Jul 2012 - Oct 2012
Project Manager Assistant Intern  

  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
  •  Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
  • Checked prices and calculated totals for accurate invoice processing
  • Input data in SAP to create updated status reports for quick reference of project progress and deadlines
  •  Gauged production progress to inform leaders of performance concerns.


Education

Bachelors of Computer Science: Faculty of Arts And Sciences , 2011 - 2014
Arab Open University

Certifications

Business Analyst And project Manager Collaboration

Certificate Of Completion - International Institute of Business Analysis (IIBA®) - Business Analyst And project Manager Collaboration - Angela Wick ( 4 H )

Decision-Making in High-stress situations

Certificate Of Completion - LinkedIn Learning Certificate - Decision-Making in High-stress situations - Becki Saltzman ( 1 H )

Business Development Foundations

Certificate of Completion - National Association of State Boards of Accountancy (NASBA) - Business Development Foundations - Robby Keliman Baxter ( 6 H )

Project Management Foundations

Certificate of Completion - Project Management Institute (PMI)® - Project Management Foundations - Bonnie Biafore ( 8 H )

Time Management Fundamentals

Certificate of Completion - LinkedIn Learning Certificate - Time Management Fundamentals - Dave Crenshaw ( 4 H )

Powered by CakeResumePowered by CakeResume