Alicia Hanners
Seeking a challenging position leveraging my extensive experience in providing top-notch technical/cyber support to resolve hardware and software issues. Demonstrated the ability to troubleshoot and resolve complex problems, ensuring optimal system functionality. Committed to delivering exceptional customer service and contributing to the success of the organization.
OPEN TO REMOTE WORK
St. Louis, MO, USA | 573-837-6246 | [email protected]
Education
Maryville University
Cybersecurity - Master's
Online classes will be completed in December of 2023
Cybersecurity - Bachelor of Science
Completed Bachelor of Science in Cyber Security - April 2022.
Work Experience
Automotive Design CAD Technologist • Eastman Chemical Company - REMOTE
January 2022 - October 2022
Work From Home. Converted EPS files to SVG. Managed a large list of files daily. Utilized multiple applications and learned in a short period of time, including Photoshop, CorelDraw, and Adobe Creative Suite. Received Top Performer of the week more than 10 times. Independent work setting.
IT Support Specialist • Centene - Clayton, MO
August 2019 - February 2020
Provided support to end users via phone, chat, and remoting in. Managed accounts via Active Directory and reset users' passwords using Splunk and similar software in a Citrix environment. Use multiple programs to help users resolve issues with various electronic devices in an office setting. Provided support to high-level users in other countries via phone.
Social Media/Finance Specialist • Daniel Schmitt & Co - Bridgeton, MO
February 2020 - July 2020
Posted all vehicles to the company website. Procured all sales documents and provided service via phone, email, and in person. Posted to all social media sites and increased the follower count significantly. Posted job listing to various websites.
Social Media/Office Manager • Hanners Auto Sales - Jackson, MO
July 2016 - November 2020
Posted vehicles to websites and Facebook pages. Managed company website. Provided customer service via phone and in person. Managed job listings and reviewed candidates, scheduled interviews. Managed all incoming orders and communicated with suppliers.
