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<html><head></head><body><div class="row general with-background general-profile-2 with-background-profile-2"><div class="col-sm-4"><p class="avatar-wrapper"><img class="avatar fr-rounded" src="https://media.cakeresume.com/image/upload/s--MhDvJ02T--/c_fill,g_face,h_120,w_120/v1671165865/lfr4x9wxjtlxsdhbpqm5.jpg" loading="" style="aspect-ratio: 120 / 120;"></p><h1>Amelia Mayer Siregar</h1><h4>Operation Analyst - Return Refund</h4><p><span class="fr-myicon fr-deletable black fr-myicon-img icon" style="background: url(https://spa-assets.cakeresume.com/assets/editor/icons/black/popular/marker.svg);"><span class="fr-icon-space-wrapper">&nbsp;</span></span>&nbsp;East Jakarta, East Jakarta City, Jakarta, Indonesia</p></div><div class="col-sm-8"><p>Saya seorang Customer Service yang bertanggung jawab untuk menyelesaikan setiap permasalahan Customer dengan cara menganalisa kendala serta berkomunikasi hingga masalah terselesaikan dengan baik.</p><p><a target="_blank" href="https://www.linkedin.com/in/amelia-mayer-siregar-01b4091b7" rel="nofollow noopener"><span class="fr-myicon fr-deletable black fr-myicon-img" style="background: url(https://spa-assets.cakeresume.com/assets/editor/icons//black/social_media/linkedin.svg);"><span class="fr-icon-space-wrapper">&nbsp;</span></span></a>&nbsp;&nbsp;<a target="_blank" href="https://www.facebook.com/ameliasiregar.ii?mibextid=LQQJ4d" rel="nofollow noopener"><span class="fr-myicon fr-deletable black fr-myicon-img" style="background: url(https://spa-assets.cakeresume.com/assets/editor/icons//black/social_media/facebook.svg);"><span class="fr-icon-space-wrapper">&nbsp;</span></span></a></p></div></div><div class="row heading heading-work-experience-6"><div class="col-sm-12"><h2>Work Experience</h2></div></div><div class="row repeater repeater-work-experience-6"><div class="col-sm-11"><h4>Operation Analyst - Return Refund<span class="theme-main-color" style="font-size: 18.37px;">&nbsp;&nbsp;•&nbsp;&nbsp;PT Shopee Internasional Indonesia</span></h4><p><span style="color: #888;">December 2021 - December 2022</span></p><p>- Menyelesaikan masalah dan memberikan solusi terbaik atas kendala yang Users alami,<br>- Memberikan pelayanan dan analisa yang baik.<br>- Komunikasi yang baik.</p></div><div class="col-sm-1"><img class="logo fr-rounded" src="https://media.cakeresume.com/image/upload/s--qTY_O4at--/c_pad,fl_png8,h_200,w_200/v1655314701/gykqilqg2eb7elynkken.png" loading="lazy" style="aspect-ratio: 200 / 200;"></div></div><div class="row repeater repeater-work-experience-6"><div class="col-sm-11"><h4>Grab Support - Customer Experience Financial (Freelance)<span class="theme-main-color" style="font-size: 18.37px;">&nbsp;&nbsp;•&nbsp;&nbsp;PT. Grab Indonesia</span></h4><p><span style="color: #888;">November 2021 - December 2021</span></p><p>- Menyelesaikan masalah dan memberikan solusi terbaik atas kendala yang Konsumen maupun Driver alami,<br>- Memberikan pelayanan dan analisa yang baik.<br>- Komunikasi yang baik.</p></div><div class="col-sm-1"><img class="logo fr-rounded" src="https://media.cakeresume.com/image/upload/s--aj4rcPzJ--/c_pad,fl_png8,h_200,w_200/v1642167591/n0uuerbxxbcvh8inq7nk.png" loading="lazy" style="aspect-ratio: 200 / 200;"></div></div><div class="row repeater repeater-work-experience-6 repeater-end"><div class="col-sm-11"><h4>Customer First Services<span class="theme-main-color" style="font-size: 18.37px;">&nbsp;&nbsp;•&nbsp;&nbsp;PT Tokopedia</span></h4><p><span style="color: #888;">July 2019 - September 2021</span></p><p>- Menyelesaikan masalah dan memberikan solusi terbaik atas kendala yang Users alami,<br>- Memberikan pelayanan dan analisa yang baik,<br>- Komunikasi yang baik.</p></div><div class="col-sm-1"><img class="logo fr-rounded" src="https://media.cakeresume.com/image/upload/s--df6fQhql--/c_pad,fl_png8,h_200,w_200/v1640817912/yk1yfy1tjuqllyzpe290.png" loading="lazy" style="aspect-ratio: 200 / 200;"></div></div><div class="row heading heading-education-3"><div class="col-sm-12"><h2>Education</h2></div></div><div class="row repeater repeater-education-3 repeater-end"><div class="col-sm-1"><img class="logo fr-rounded" src="https://media.cakeresume.com/image/upload/v1627611520/yjjyvwvkcl3blwx1gvit.png" loading="lazy" style="aspect-ratio: 150 / 150;"></div><div class="col-sm-8"><h3>Universitas Jambi</h3><h4>S.S</h4></div><div class="col-sm-3"><p style="text-align: right"><span style="color: #888;">2013 - 2017</span></p></div></div><div class="row general with-background general-skills-6 with-background-skills-6"><div class="col-sm-6"><h2>Skills</h2><hr><ul><li>Word</li><li>Excel</li><li>Purecloud</li></ul></div><div class="col-sm-6"><h2>Languages</h2><hr><ul><li>English — Intermediate</li></ul></div></div></body></html>

Amelia Mayer Siregar Operation Analyst - Return Refund East Jakarta, East Jakarta City, Jakarta, Indonesia Saya seorang Customer Service yang berta...

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Saya seorang Customer Service yang bertanggung jawab untuk menyelesaikan setiap permasalahan Customer dengan cara menganalisa kendala serta berkomunikasi hingga masalah terselesaikan dengan baik.

Amelia Mayer Siregar

Operation Analyst - Return Refund

Work Experience

Operation Analyst - Return Refund • PT Shopee Internasional Indonesia

Grab Support - Customer Experience Financial (Freelance) • PT. Grab Indonesia

Customer First Services • PT Tokopedia

Education

Universitas Jambi

S.S

Skills

Languages