Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

劉峻銓 Dillan Liu

Taichung,TW
 [email protected]

Cell Phone: 0986-883-878

學歷


.中原大學應用外國語文學系學士-2010.9. - 2014.6.

工作經歷

新創食品電商:星睿食品股份有限公司 2019年一月 - 2021年四月

於公司擔任資深營運專員
  • 安排出貨訂單,2020年的出貨正確率為99.4%,比前一年上升0.3% 
  • 回覆線上客服,處理客戶在官網、FB粉專、各通路的產品及物流相關問題 
  • 品牌概念店接待,安排來訪實體店的客戶試吃、試喝,介紹產品與公司理念 
  • 以英文聯繫國外客戶,以英文回覆客戶訂單問題,及國外客戶來店試吃介紹 
  • 聯繫廠商,保持與供應商、物流商聯繫並協助處理進貨事宜 
  • 跨部門溝通與協調,依據各部門活動協調出貨時間與贈品機制相關事宜 
  • 評估與分析專案 ,與各部門開會討論,完成系統導入及物流方式評估 
  • 規劃營運流程,制定進、出、退貨流程、客服回覆流程等 
  • 管理庫存與調撥,依據營業報表調整採購數量及庫存 
  • 更新產品資訊,於各通路系統後台編輯產品資料
  1. 首家實體體驗店評價:客戶NPS評價實體服務均為五星滿分
  2. 經手專案評估分析:後付款系統導入評估、東南亞跨境物流評估、物流配送緩衝材評估

美商艾萊門窗 2016 年 六月 - 2018年七月 

於公司擔任國外行政業務
  • 協助處理產品報價,使用ERP系統處理門窗報價 
  • 透過英文跨部門溝通與協調,與澳洲業務、研發部門商討產品客製化需求 
  • 協作建案,與同事分工合作大型建案 
  • 學習建築法規,依照澳洲的建築法規,給予最適合的窗型與報價

英文能力

  1. 多益900/990
  2. 全民英檢中高級證書

技能

  1. ERP System 
  2. Microsoft Office: Excel, PowerPoint, Word  
  3. Freshdesk 
  4. Slack 
  5. Trello, Jira, Confluence

Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

Chun - Chuan, Liu (Dillan)

Taichung,TW
 [email protected]

Cell Phone: 0986-883-878

Education

Chung Yuan Christian University (2010.9. - 2014.6.)

Bachelor degree: Applied Linguistics and Language Studies. 

Work Experience

Startup Food Company: 

Spark Protein Inc. (Senior Operation Specialist). 2019 Jan. - 2021 Apr.

  • Daily order delivery management.
  • Customer Service: customer complaints solution, customer relationship management and order status check. 
  • Spark Protein's first brick and mortar store service: managing customer reception SOP, providing product samples for customers and introduce company brand and ideas. 
  • System project analysis and assessment.
  • E-Commerce platform stock control and purchase.
  • Basic operation SOP writing and editing.
  1. Customer Delivery accuracy: 99.1% in 2019, 99.4% in 2020, which had risen 0.3%.
  2. Brick and mortar store NPS: 5/5 stars from the customers.
  3. System and function Project assessment: Post payment system assessment, Southeast Asia logistics assessment, and cushion material options for delivery assessment.

Jeld-Wen Group, A&L Windows and Doors. (Quotation Officer) 2016. Jun. - 2018. Jul.
  • Contacted and discussed with sales and RD department in Australia about customer’s requirement.
  • Negotiated job deadline with sales. 
  • Managed job load with colleagues. 
  • Quoted windows and doors in ERP system and carefully checked details. 

Skills


English Proficiency

  1. TOEIC: 900/990
  2. GEPT: High - Intermediate level


Computer software and tools

  1. ERP System
  2. Microsoft Office: Excel, PowerPoint, Word
  3. Freshdesk
  4. Slack
  5. Trello, Jira, Confluence

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