Developing and searching potential customers with online resources
Providing and filming industrial product photos and waterproof testing.
Creating contents for product introduction on several social medias.
Assisting product shipping process on a timely basis.
Managing sales, customer service and marketing operation process.
Launching and editing products on Wordpress.
Editing product data sheet.
Translating documents into Chinese and assisting interpretation.
Lecturing English grammar and speaking in the company
Spark Protein Inc. (Senior Operation Specialist). 2019 Jan. - 2021 Apr.
Daily order delivery management.
Customer Service: customer complaints solution, customer relationship management and order status check.
Spark Protein's first brick and mortar store service: managing customer reception SOP, providing product samples for customers and introduce company brand and ideas.
System project analysis and assessment.
E-Commerce platform stock control and purchase.
Basic operation SOP writing and editing.
Customer Delivery accuracy: 99.1% in 2019, 99.4% in 2020, which had risen 0.3%.
Brick and mortar store NPS: 5/5 stars from the customers.
System and function Project assessment: Post payment system assessment, Southeast Asia logistics assessment, and cushion material options for delivery assessment.
Jeld-Wen Group, A&L Windows and Doors. (Quotation Officer) 2016. Jun. - 2018. Jul.
Contacted and discussed with sales and RD department in Australia about customer’s requirement.
Negotiated job deadline with sales.
Managed job load with colleagues.
Quoted windows and doors in ERP system and carefully checked details.
Education
Chung Yuan Christian University (2010.9. - 2014.6.)