工作經歷
國外電商業務專員
網拓國際股份有限公司 (2021.08 - 2022.03)
- 以內部系統及網路關鍵字搜尋國外客戶名單，並透過email陌生開發及聯繫
- 協助拍攝工業產品照，以供行銷部門處理官網產品上架事宜
- 製作圖檔及GIF，並於臉書粉專貼文
- 聯繫物流商、協助國外客服出貨
- 與主管協作規劃業務、客服、行銷作業流程
- 協助Wordpress官網後台產品上架、產品文字編修及相關功能操作
- 製作產品規格表，以利客戶參照及理解產品
- 翻譯公司文件，及協助外國主管與公司內部溝通
- 擔任公司內訓英文文法及口說講師，協助工程師同仁增加專業英文能力
資深電商營運專員
星睿食品股份有限公司 (2019.01 - 2021.04)
- 安排出貨訂單，2020年的出貨正確率為99.4%，比前一年上升0.3%
- 回覆線上客服，處理客戶在官網、FB粉專、各通路的產品及物流相關問題
- 品牌概念店接待，安排來訪實體店的客戶試吃、試喝，介紹產品與公司理念
- 以英文聯繫國外客戶，以英文回覆客戶訂單問題，及國外客戶來店試吃介紹
- 聯繫廠商，保持與供應商、物流商聯繫並協助處理進貨事宜
- 跨部門溝通與協調，依據各部門活動協調出貨時間與贈品機制相關事宜
- 評估與分析專案 ，與各部門開會討論，完成系統導入及物流方式評估
- 規劃營運流程，制定進、出、退貨流程、客服回覆流程等
- 管理庫存與調撥，依據營業報表調整採購數量及庫存
- 更新產品資訊，於各通路系統後台編輯產品資料
- 首家實體體驗店評價：客戶NPS評價實體服務均為五星滿分
- 經手專案評估分析：後付款系統導入評估、東南亞跨境物流評估、物流配送緩衝材評估
國外行政業務
美商艾萊門窗 (2016.06 - 2018.07)
- 協助處理產品報價，使用ERP系統處理門窗報價
- 透過英文跨部門溝通與協調，與澳洲業務、研發部門商討產品客製化需求
- 協作建案，與同事分工合作大型建案
- 學習建築法規，依照澳洲的建築法規，給予最適合的窗型與報價
學歷
．中原大學應用外國語文學系學士－2010.9. - 2014.6.
英文能力
- 多益900/990
- 全民英檢中高級證書
技能
- 文書工具軟體：Microsoft Office (Excel, PPT, Word)、G suite
- 工作通訊軟體：Slack
- ERP系統：SAP, ECERP, Tip Top
- 專案管理&筆記軟體：Jira, Confluence, Trello, Notion, Whimsical
- 客服軟體：Freshdesk
Work Experience
International E-Commerce Sales Specialist
Ｗireless SI Corp. (2021.08 - 2022.03)
- Developing and searching potential customers with online resources
- Providing and filming industrial product photos and waterproof testing.
- Creating contents for product introduction on several social medias.
- Assisting product shipping process on a timely basis.
- Managing sales, customer service and marketing operation process.
- Launching and editing products on Wordpress.
- Editing product data sheet.
- Translating documents into Chinese and assisting interpretation.
- Lecturing English grammar and speaking in the company
Spark Protein Inc. (Senior Operation Specialist). 2019 Jan. - 2021 Apr.
- Daily order delivery management.
- Customer Service: customer complaints solution, customer relationship management and order status check.
- Spark Protein's first brick and mortar store service: managing customer reception SOP, providing product samples for customers and introduce company brand and ideas.
- System project analysis and assessment.
- E-Commerce platform stock control and purchase.
- Basic operation SOP writing and editing.
- Customer Delivery accuracy: 99.1% in 2019, 99.4% in 2020, which had risen 0.3%.
- Brick and mortar store NPS: 5/5 stars from the customers.
- System and function Project assessment: Post payment system assessment, Southeast Asia logistics assessment, and cushion material options for delivery assessment.
Jeld-Wen Group, A&L Windows and Doors. (Quotation Officer) 2016. Jun. - 2018. Jul.
- Contacted and discussed with sales and RD department in Australia about customer’s requirement.
- Negotiated job deadline with sales.
- Managed job load with colleagues.
- Quoted windows and doors in ERP system and carefully checked details.
Education
Chung Yuan Christian University (2010.9. - 2014.6.)
B.A. : Applied Linguistics and Language Studies.
Skills
English Proficiency
- TOEIC: 900/990
- GEPT: High - Intermediate level
Software Experience
- ERP System
- Microsoft Office: Excel, PowerPoint, Word
- Freshdesk
- Slack
- Trello, Jira, Confluence
