Anand Rao

February 2019 - Present

Sr Infrastructure Manager

Mphasis Ltd

Managing the end user experience, contract management, POC on experience the new technology for the end user experience with adding to the current role

December 2017 - January 2019

Project Manager

Mphasis Ltd

Managing the Contract Management and New project implementation for the end user experience along with the current role

January 2011 - November 2017

IT Manager

Mphasis Ltd

Managing the L1 team of 160 members with multiple
account/Locations.

PROJECT DETAILS :
Involved in building the site with 1500 seats & also majorly
involved in building the ODC with all the security requirements.
Also, managing the overall vendor management across 10 locations
with 160 resources.

April 2005 - December 2010

Team Lead

Mphasis Ltd

Managing about 3 locations in Bangalore.
➢ Team management :
Effectively handling a team of 20 members to ensure smooth operation of IT infrastructure.
Helping the team with technical incidents/problems to resolve as per SLA'S. Analyze the team
performance on a monthly basis. Preparing the SLA scorecard and getting involved in the service
improvement planning and Implementation.

Projects Experience :
Implementation of helpdesk across all locations
Implementation of online call logging tool for helpdesk
Involved in new lab setup network infrastructure
Involved in setting up offshore development centres for most of the projects

July 2001 - April 2004

SENIOR SYSTEMS ENGINEER

Kshema Technologies

Provided Level 3 Support to offshore client SYMBIAN ODC on Windows
Server's platform. The job responsibilities are Remote Administration and troubleshooting.
Windows NT/2000/2003 Domain infrastructure. Understood and maintained Security
Standards for global service delivery. Strictly following the Service Level Agreement SLA process for giving effective support to the client. Also, owning the responsibility of
Escalation management, problem management and change management processes.
Troubleshooting escalated Incidents/problems with the Windows Server operating system
NT/2000/2003, WINS, DNS, and DHCP. Also, playing the role of leader of team members.
❖ Maintaining Windows NT Server's
1. Domain Server's PDC and BDC
2. DHCP Server and Wins Server.
3. Internet Information Server Web Server
4. Performance Tuning for optimum Utilization of the servers
5. File system Management and Configuration of the peripherals
6. Creating/Managing/Customizing user Accounts and Groups
❖ Maintaining Windows NT Server's FTP Server
1 Installing & Configuring the FTP server.
2 Creating/Managing/Customizing user Accounts and Groups.
3 Implementing extra security for each user.
4 Performance Tuning for optimum Utilization of the servers.
❖ Administration of the Gauntlet Firewall on Win NT Server 4.0
1. Creation of Security Policies and Mapping the Policies for the appropriate machines.
2. Creation of NAT for the Required IP addresses.
3. Opening the appropriate ports for the specific machines whenever required.
4. Configuration and maintaining the DNS Server on the Firewall.
5. Configuration and maintaining the SMTP Service.
6. Monitoring the logs on a daily basis.
7. Performing the backup of the configuration/Logs.
❖ Administration of the Symantec Firewall on Windows 2000 Server/Advance
Server
1 Creation of Security Policies and Mapping the Policies for the appropriate machines.
2 Creation of NAT for the Required IP addresses.
3 Opening the appropriate ports for the specific machines whenever required.
4 Configuration and maintaining the SMTP Service.
5 Monitoring the logs on a daily basis.
6 Configuration of VPN client by opening the specific ports in the firewall.
7 Configuration and maintaining the DNS Server on the Firewall.
8 Performing the backup of the configuration.
❖ Administration of the Checkpoint Firewall on Windows 2000 Server/Advance
Server
1 Creation of Security Policies and Mapping the Policies for the appropriate machines.
2 Creation of NAT for the Required IP addresses.
3 Opening the appropriate ports for the specific machines whenever required.
4 Configuration and maintaining the DNS Server on the Firewall.
5 Performing the backup of the configuration.
6 Configuring/Establishing the Site to Site VPN for customer requirements.
❖ Administration of Exchange Server 5.5 Messaging environment.
1. Installation and Configuration of e-mail Server
2. Creating/Managing/Customizing e-mail accounts and groups
3. RAS Configuration for Dial Lines.
4. Performance Tuning of the server for optimum usage
5. Mailbox quota management.
6. Performing the daily and disaster backups.
7. Performing the disaster recovery of the server at minimum down time.
❖ Maintaining the LAN and WAN setup.
1. Configuration of the Cisco Routers 2500 and 2600 series
2. Designing and implementing the Static and dynamic routing between
the networks.
3. Creating and maintaining the access lists on the routers
4. Installed and configured with the Cabletron Switches and
configuration and management of the VLAN between departments.
5. Installed and configured Entrasys Gigabit Backplane Switch as a
backbone for the LAN connected with the fiber optic cables between
the floor.
6. Network Configuration and troubleshooting of Network Problems.
7 Communication Link Maintenance like ISDN, Point to Point Link and
VSAT link.
Projects Experience :
Name of Project
Implementation Of Proxy server at US Office in Herndon
Virginia
Hardware Compaq Proliant Server
Software
Windows NT 4.0 with Internet Information Server IIS 4.0 and
Win proxy
Description
Installed and configured the Win proxy remotely by using
PC Anywhere Software
Installed and configured the Internet Information Server
4.0 for FTP and also configured the Win proxy FTP service.
This FTP Service is used to Upload/Download the project -
related data over High Speed Point to Point Link between
Kshema India and Kshema Virginia. This facility is also
extended to all customers at the US end.
Involvement
Have done the installation, configuration and testing of the
The whole setup, which includes Win NT, IIS 4.0, and Winproxy
installation and configuration.
Name of Project
Implementation of the exchange server site two of the branch
office's
Hardware HP Net server E 6
Software WinNT 4.0, IIS 4.0, Exchange Server 5.5
Description
Installed and configured the WinNT 4.0 server with IIS 4.0
Installed and configured the MS-Exchange servers with
Outlook WEB access option.
Installed and configured the X.400 Messaging Connector
for the Messaging and directory replication.
Migrated the mailboxes to the new site.
Day to day administration, fine-tuning and optimization of
the exchange site'server.
Involvement
Installation of WinNT 4.0 OS, and X.400 connector,
configuration of the replication on MS-Exchange Server,
Migrated the user mailboxes to the new site's, and tested the
whole setup
Name of Project
Implementation of 2Mbps point to point Leased Line from
Corporate office to Branch Office
Hardware Cisco 2600 Series router and RAD Modem.
Software
Description
Installation of Cisco 2600 router
Configuring the router to establish the Routing between
Corporate and branch office
This Link is used as a Point to Point Link for replication of
MS-Exchange Server and for FTP purposes.
This Link is also used for VPN connectivity.
Involvement Router configuration and VPN Configuration
Name of Project
Implementation of 128K VSAT Link from Corporate office to
US Branch Office
Hardware Cisco 2600 Series router
Software
Description
Installation of Cisco 2600 router
Configuring the router to establish the Routing between
Corporate and branch office
This Link is used as a Point to Point Link for replication of MS -
Exchange Server and for FTP purposes.
Involvement
Link testing and monitoring, Router configuration and
Exchange server replication
Name of Project Implementation and Administration of MS-Exchange Server
Hardware HP Net Server E60
Software Windows NT 4.0, MS-Exchange Server 5.5 and IIS 4.0
Description
Installed and configured the WinNT 4.0 server with IIS 4.0
Installed and configured the MS-Exchange servers with
Outlook WEB access option.
Configured Internet Mail Service component on the
exchange server to allow internet mailing.
Day to day administration, fine-tuning and optimization of
the mail server.
Involvement
IIS 4.0 configuration, fine-tuning, optimization, mailbox
creation
Name of Project Firewall implementation
Hardware Compaq Proliant server
Software Checkpoint Firewall NG FP3
Description
Installation of Checkpoint firewall NG FP
Configuring the firewall for trusted and untrusted networks
Creating Security policies and mapping the policies to the
respective pool of IP Addresses.
Configured the Site to Site VPN.
Creating Network Address Translation for the internal IP's
Configuring Authenticated access from outside Kshema
network.
Regular backup of the firewall configuration.
Involvement installation, configuration and administration of the setup
Name of Project
Implementation of total network infrastructure between
Kshema ODC and SYMBIAN UK
Hardware
Cisco 4006 switch, Checkpoint firewall, BDC & Netback up
Server
Software Checkpoint Firewall
Description
Had been to London for training for about 10 days
Configuring the firewall according to SYMBIAN standards.
Configured the switch and created the VLANS
Configured the Site to Site VPN.
Configured the DHCP, DNS and Wins
Regular backup of the server configuration.
Involvement installation, configuration and administration of the setup
➢ Offshore Windows support to the client :
Supporting offshore clients on the Windows platform, responsibility is to take all the escalated server severity calls at Level 3 and connecting remotely servers through
Terminal server, Dameware and troubleshooting Incidents and of Windows
NT/2000/2003, Active Directory, DNS, DHCP, WINS.

March 2000 - April 2001

SYSTEMS ENGINEER

Kshema Technologies

. Managed Windows NT Server in PDC working models with more than 300 workstation.
. Installed, supported and administered Windows Server's and
Workstations.
. Configuration for better application performance.
. Managed user accounts, security implementation, server back-ups
and restoring files.
. Perform software support for Windows98/NT workstations, including
all Office applications.
. Preparing and deploying images of Desktops and Server's using
Norton Ghost 6.x Software.