Andy Wang

Customer Service Engineer

  Taichung City, Taiwan

11年的設備維修,規劃機台的線路及保養的經驗,在專業的領域上,一直不斷的突破自己,客戶原有的設備,從單機模式開始,進而提升至生產線自動化,都是自行開發設計,組裝,最後驗證設備生產能力,讓產能良率提高。
另一方面,設計機台所有生產監控數據,降低重工所帶來的損失,為客戶節省人力及成本,強化客戶與自身的合作關係。
發揮自己的所長,創造自我的價值,希望能公司及客戶帶來更多的利益,以符合公司的期待。期望貴公司給予工作及面試機會,敝人十分樂意接受面試安排。

I was born in a middle-class family near Feng Chia University and have two younger brothers. My parents always give me advice and support for what I do and the ability to judge things. With growing of knowledge, I find I have owed a lot to my parents, the only thing I can do pay them is to work hard on my job.
In the college, I designed the subject of electronics "The Timer" under the directions of the professor. This idea could be carried out according to saving power. In addition,I participated in the layout of industrial convery and software control to improve factory automation.
After finishing the military service, I was in charge of installing and maintaining copy machine,fax machine and telephone exchange system in an office automation equipment company. This job must have perseverance and endurance to exclude many obstacles and difficulties.Therefore, my EQ(Emotional Intelligence Quotient) became more and more better.
As the result of some consideration, I was served as electrical control engineer in the manufacturer of CNC(computer numerical control). The main work were as follows: A.layout of electrical circuit for machine. B. function test of machine. C. customer support. The workpiece could be cut or dill sharply on the basis of the data obtained from PLC(Programmable Logic Controller).
However, under the demand of developing and designing machines, I acted as customer service engineer in an semiconductor equipment supplier. I scheduled the project to improve the equipment customer asked by modifying parameter and electrical diagram. Undoubtedly, the maintenance of industrial oven is my routine for customer.
In Taiwan, your company is a large one where I can take an greater responsibilities and develop my potentiality. I’d like to work in a environment which interests me. For taking advantage of what I have learned, I am quite pleased with an interview for me.

工作經歷

Customer Service Engineer  •  Jing Cham Tech LTD

六月 2016 - Present

.Main equipment : Industrial Oven, Ultraviolet Curing
.Main customer base : Macronix, UMC, PTI, ASE Group, Ardentec
.Developed and built the projects customers offered to improve the
factory automation
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment
․Increase 40% sales performance to help customers to build Big Date for equipment in order to reduce the yield loss

Customer Service Engineer  •  C SUN MFG.LTD.

四月 2010 - 四月 2015

.Main equipment : Industrial Oven, Ultraviolet Curing, AMHS

.Main customer base : TSMC, SPIL, AUO, Innolux, Lingsen

.Developed and discussed the issues customers proposed to find the
solutions
.Created and upgraded the layout of electrical circuit for equipment to improve the process of production
.Executed and handle the tasks to ensure the benefit for company

.Enhanced and checked customer satisfaction degree to enrich
self-competition
․Collaborated with other sales to enhance new software available for customers in order to get 20% purchase orders

Engineer  •  LISIN PRECISION TECHNOLOGY CO, LTD.

八月 2008 - 三月 2010

.Main equipment : Toshiba Five Faces Machining Center, CNC Lathe,
CNC Milling Machine,
.Main customer base : VICTOR, YCM, HIWIN, MIRDC, FU TSU

.Developed and built the projects customers offered to improve the
factory automation
.Arranged and handled the maintenance for customers to increase the
capacity for production
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment

Control Engineer  •  VICTOR TAICHUNG MACHINERY WORKS CO, LTD.

六月 2006 - 十一月 2008

.Main equipment : CNC Lathe, CNC Milling Machine, Laser Repair
Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters to remain stabilized for new equipment

Electrical Control Engineer  •  YOU JI MACHINE IND.CO., LTD

二月 2003 - 五月 2006

.Main equipment : CNC Lathe, CNC Milling Machine

.Main customer base : SKF, Lio Ho Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters and programs to remain
stabilized for new equipment

Customer Service Engineer  •  Li Ren CO, LTD

六月 1998 - 三月 2000

.Main equipment : Copy machine, fax machine, Time recorder,
Telephone Exchange System
.Maintained and repaired the office automation equipment to keep
operation
.Built and created the good interpersonal relationship to customers and colleagues

學歷

Sep 2018 - Jun 2020

Southern Taiwan University of Science and Technology

. A.S in electrical engineering

Sep 2018 - Jun 2020

Taiwan Shoufu University

BS in Applied English

Sep 2018 - Jun 2020

Kao Yuan University

Electric Machinery,electrical engineering

技能

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Chinese
  • English