Ankit Verma
With over 7+ Years of Networking experience. Seeking a career in Networking & related systems in a challenging environment that would give me the opportunity to bring out the best in me and for continuous improvement that leads to the growth of the organization. During the years I have gathered knowledge about Network development, operations and maintenance; Routers, Switches, Firewalls.
Sr. Specialist ( Network )
Delhi, IN
+91-9250513065
[email protected]
Career Summary
- A dynamic network professional with extensive knowledge of networking possesses rich experience of over 7+ years as a network engineer.
- Expert in providing the best solution and troubleshooting the network.
- Always meets client demands and develops good long-term customer relationships.
- Always eager to learn new things and technology.
Experience
HCL Technologies, 8 July 2021- Present
Sr Specialist (Network Engineer)
Working as Sr. Specialist (Network Engineer ) in service delivery and change management profile. Play a technical role in the support of the service delivery in design and execution of customer project as Change Manager & acts as the decision maker on Change management.
Responsibilities:
- Initiate, plan and execute network projects as per customer requirements.
- Raise the change request in customer tool & submit for approval.
- Manage Project and change requests using standard ITIL process and procedures
- Communication on change preparation & guideline to achieve customer confidence.
- Ensures all relevant databases are updated after change implementation.
- Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations).
- Review implemented changes for effectiveness and efficiency (after completion).
- Change management knowledge as per ITIL process.
- Ensure the successful implementation of the change.
Orange Business services, 15 July 2020 - 7 July'21
Service Desk Specialist
Working in Orange Business services since 15 July 2020 Dedicated Service Desk Specialist . Dealing with customer over L1 & L2 issues.
Responsibilities:
- Managing 800+ devices MPLS network of customer located in CEMEA region.
- Working on BGP, HSRP, EIGRP and OSPF technologies.
- Working on several ticketing tools like SNOW and Oceane.
- Monitoring customer network over solarwind.
- Prepares several reports as per customer requirement based on ticket tool data.
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
- Ensure incident quality, effective, periodic and proactive update to customer.
- Managing customer site fallback as network per network setup.
- Working with stakeholders for customer reported incidents till its resolution.
- Working with Cisco for customer on customer site hardware issues.
- Managing and troubleshooting customer's L1 and L2 technology circuits entire CEMEA region.
- Managing different network topology circuits ( Metro Ethernet, Third Party Maanged, VSAT etc.)
Sify Technologies Pvt. Ltd., 02 Feb 2015 - 13 July 2020
Sr. Engineer Network Operations
Worked in Sify for 5.5 Years as Sr. Engineer Network Operations. Represented Sify to the customer in Support escalation matrix in the north region.
Responsibilities:
- Having 5+ Years of experience of Incidence management and troubleshooting Level 1/2/3 network issues of enterprise customers.
- Implemented City Metro project on photonic technology over CIENA MUX's.
- Having vast experience in MPLS, Metro ethernet and Fiber optics technology.
- Achieve all the defined metrics & SLA.
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
- Proactive involvement of Technical Leads / Management in resolving critical issues.
- Mentoring of New Hires.
- IP Routing Protocols
- Worked on L2, L3 customers internet related bandwidth issue.
- Worked on Escalated cases with other vendors and stakeholders
- Configure and troubleshoot network and security equipment like routers, switches, and firewalls.
- Communicating and negotiating with users, specialists, other staff and suppliers to resolve customer services.
- Maintaining Network Uptime of 99% and Service Uptime of 99.5.
Skills
- An integral part of Orange and Sify Layer 1 and 2 teams for Designing, Installing, configuring, troubleshooting and maintaining of various network services and devices.
- Having experience in Monitoring tools : Solar winds, CA Spectrum and One Controller ( CIENA ).
- Good knowledge of Routing Protocols, Ethernet (Gigabit Ethernet, Fast Ethernet), VLAN, MPLS, EIGRP and HSRP
- Installing & configuring:
Routers : (CISCO 800 , 1800 , 1900 , 2600 Series ) Fortigate ( 20 C, 30D, 40C, 50B, 60D ) HP ( MSR 900 , 954 series )
Switches : ( CISCO 2950 ) - Troubleshooting in case of packet drops, frame loss and network congestion.
- Skilled in Implementing Cisco IP Routing, Cisco Switched Networks; Troubleshooting and Maintaining Cisco IP Networks.
- Deal with various kinds of circuits ranging from MPLS, VPN and ILL circuits.
- Involved in performance monitoring and alarm monitoring of network elements.
- Ability to use sound judgment & decision-making skills and effectively perform in a self-directed environment. Outstanding communication skills, verbal as well as written coupled with exceptional presentation skills with the ability to perform above expectations.
Academics
- MCA from GGSIPU in 2013.
- BCA from CCS University Meerut in 2010.
- CCNA Training from NIIT in Year 2013.
Personal Qualities
- Good Analytical and problem solving skills
- Quality and process oriented.
- Self-driven and able to work under minimal supervision
- Excellent customer skills as well as interpersonal and communication skills
Personal Details
Languages known: English, Hindi, Punjabi
Date Of Birth: 05/March/1989
Martial Status : Unmarried
Declaration
I hereby declare that the information given above is true in every respect to the best of my knowledge and I bear the responsibility for the correctness of above mentioned particulars.
Place:
Date: (Ankit Verma)
