Work Experience
Desember 2019 - Januari 2022
Customer Service Rex Indonesia
help answer questions and resolve customer complaints via voice or email related to product package shipments. in addition to managing field operations in picking up packages
Juni 2018 - September 2019
Analys Warehouse PT Shopee Indonesia
check the condition of the goods or products stored in the warehouse and check the purchase of customer goods through the WMS system (warehouse management system)
November 2016 - April 2018
Frontlainer Grab Indonesia
communicate directly with customers to offer new products which are then acquired as grab partners
Education
SMK Pembangunan Jakarta
administration
2012 - 2015
Recommendation
PROFESSIONAL SKILLS
Time Management
Problem Solving
Critical Thingking
Microsoft Office
Sosial Media Platfrom
Best experience
Friendly and analytical Senior Call Center Representative with 4 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech- savvy, with the aptitude to ramp up on new systems and processes quickly.
