Profile 03 00@2x 0f8539d7f013fd11030f4f7a7b97caf8c2dc5732bc61cba71764f3365c568794

Wen-Hsuan, Liao(Arthur)

 - Willing for relocation and traveling 

 - Strong troubleshooting and problem solving/analyzing skills 

 - Communicate effectively, both verbal and written

 - Self-motivated, independent, detail-oriented, and a responsible team-player

 - Quick learner for new technology and willing to share

 - Excited for new challenge

 - Excellent presenter

Technical Support Engineer at Ericsson

Service delivery | Telecom | Media | Network

Taipei, Taiwan  
[email protected]

(+886) 933-417-907

Skills


- Programming : C, C++, Java (algorithm related thesis)

- Linux system operation and management

- Database operation and management (MySQL/Oracle)

- TCP/IP, routing and switching protocols

- Storage and Content Delivery (Online video streaming, EMC/Nexenta)

- Middleware (IPTV solution, STB)

- Telecommunication - VoLTE - IMS (Ericsson Certified)

OpenStack (Build up Ericsson Cloud Execution Environment)

- Professional Service Delivery

- Project management

- Splunk (Big Data research and analysis)

- Strong troubleshooting and problem solving/analytical skills

- Communicate effectively, both verbal and written

- Excellent Presentation skill (competition proven) 

Verification/Validation planning and test case execution

LPWAN (LoRaWAN protocol certification, Zigbee - ZC-ZR-ZED system verification)

- Protocol verification environment setup, such as SSH/DHCP/PPPoE/RADIUS/MQTT...etc

- Chinese(native speaker) / English(fluent) / Cantonese(elementary proficiency)

Education

Chung Yuan Christian University,Sep 2013 - Jun 2015

Master of Engineering (M.Eng.), Industrial and System Engineering

 - Study in software QA lab, familiar with OOAD, MySQL, Software testing, Software reliability,           Meta-heuristic for optimization

 - Best Thesis Award at the 2014 IE conference with algorithm related paper

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Chung Yuan Christian University,Sep 2009 - Jun 2013

Bachelor of Engineering (B.Eng.), Industrial and System Engineering

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

National Wu-Ling Senior High School,Sep 2006 - Jun 2009



Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Experience

Technical Support Engineer,Nov 2018 - Present

Ericsson Taiwan Co. Ltd.

1) Core - VoLTE(VoIP) - IMS domain (Fareastone Telecom),Oct 2019 - Present

 - Deliver professional support towards our Customer Units and Customers

 - Handle Customer Service Requests and drive customer requirements to solutions/business

 - Troubleshoot and analyze issue/bug in customer system/lab, and give trusted recommendations

 - Handle system emergency 7/24 support on a rotation, one week a month

 - Support projects initiation and ensure smooth coordination and collaboration between the teams in 

   various departments to achieve projects milestones and goals

 - Deployment AI automation tool to Cloud Execution Environment for aiding operation management

 - Identify opportunities for system/process improvement, and deliver high quality and reliable  

   solutions to business

 - Continue develop competence and adapt quickly to new technical areas

 - Mentoring junior engineers and customers with new project/system/product.

2) Media - IPTV domain (Chunghwa Telecom, MOD),Nov 2018 - Sep 2019

 - Professional service delivery under high pressure working environment

 - Good interpersonal skills, ability to understand technical concepts and communicate with non-

   technical customers (C-level included)

 - Collaborate with global cross-functional teams, including China, India, Canada, etc

 - System Emergency handling(e.g. Dell EMC, HPc7000 diagnosing )

 - Database operation and management (MySQL database re-building, bidirectional of master-slave)

 - Cluster environment operation and management (RedHat, SUSE, etc)

 - User Big Data analysis and research with Splunk, customer operational recommendations provided.

 - Familiar with digital media files and digital content ingestion/encoding cycle

 - Contract related pre-sale activity assistant

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

System Verification Engineer(SQA),Oct 2015 - Oct 2018

Gemtek Technologies Co. Ltd.

 - Drive retail products requirement to test plan, such as earphone, routers, IoT end device 

  (bluetooth/wifi/LoRa/Zigbee), apps (iOS/Android)...etc

 - Lead hands-on verification process to automation for MCU/GPIO/IoT device

 - Bug/Issue management (Redmine&Mantis)

 - Collaborate with internal cross-functional teams and external customers 

   (Belkin/Linksys/Buffalo...etc)

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Java lecturer,Sep 2013 - Jun 2015

Chung Yuan Christian University

 - Teaching Java

 - Responsible for homework/quiz/midterm/final exam

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Activities & Awards

3rd place of CS CSR Automation competition,May 2020

Ericsson East Asia

- Ericsson East Asia customer support tool Automation competition with dozens of 

   teams and hundreds of participants.

Activity team leader,Jun 2020 - May 2022

Ericsson Taiwan Welfare Committee

- Planning, coordinating internal events such as annual year-end party(online broadcasting), 

   monthly tea time, outing etc..

Club Director,Nov 2017 - Oct 2018

Gemtek photography club

- Hold photography class and whole company photo competition

Best Thesis Award,Dec 2014

2014 Industrial Engineering conference

- Publish "Apply Heuristics for Solving the Stochastic Facility Layout Problem"

Excellent lecturer Award,Mar 2014

Chung Yuan Christian University

- Teaching Java

- Only top 1% lecturer of whole university

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