Ashish Bilapatte
I am Ashish Bilapatte. I am having 1 year and 7 month experience in Technical Support/IT Support/Desktop Support. I resolved clients/users problem through email chat, remote support using ticketing tool and sometimes attending at users desk. I have done installation and troubleshooting of OS, MS Office, Antivirus, Adobe Acrobat, installation of local or network printer and their troubleshooting, users account create or delete, password reset/unlock, outlook configuration, backup of .PST files and troubleshooting. Making inventory of IT Assets like PCs, printers, scanners and other network devices. Windows update and patches update, data backup of PC, Blue Screen Of Error(BSOD). Video Conference(VC) handling.
Technical Support, System Engineer
PUNE, IN
[email protected]
Work Experience
Raygain Technologies PVT LTD, Associate Consultant Engineer, Jul 2019 ~ Jun 2020
Roles and Responsibilities : Remote support assistance.
Installation and configuration of network printers.
Installation and upgradation of antivirus & drivers of system.
Installation of MS-Office, software and OS-windows 7, 8, 8.1and 10.
Assigning static IP address to PC.
Handling Video Conference using Skype, ZOOM.
Resolve day to day problems using Ticketing Tool.
Supporting PCs, laptops and LAN connection.
iSASH IT Solution Pvt. Ltd, IT Engineer, Jan 2018 ~ Sep 2018
Roles and Responsibilities : Installation and configuration of printers.
Installation of OS, windows 7, 8, 8.1and 10.
Installation of software and antivirus.
Software troubleshooting.
Disk Management, partition.
Windows update and patches.
