Ashish roy

Crew member Cum Cashier

  Kalimpong, West Bengal 734301, India

Contact No: +917042949982 

Email:[email protected] 



To hold a career in a growing organization where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization's goals and climbing the career ladder through continuous learning and commitment.

Work Experience

 2019 -  2021

Crew member

Pizza Hut, Muscat, Oman 

  • Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
  • Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
  • Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
  • Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
  • Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
  • Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
  • Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

 2018 -  2019

Food and Beverage Associate

The Park Hotel, Chennai 

  • Ensuring that all guests are served to the 5 star hotel standards in all respects in room dining/Restaurant/ bar/ lounge areas.
  • Assist in creating a warm and welcoming environment for our guests.
  • Ensure that guests are seated and provided with menus promptly.
  • Ensure that all guests’ requests and queries are responded to promptly and effectively and exceptional service is delivered to guests at all times
  • Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
  • Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately. 
  • Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations, ensuring an exceptional level of service is maintained at all times.
  • Set up, clear and prompt service tables after use to ensure that guests can be seated in a timely manner
  • Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
  • Ensure that all the front of the house and guest areas are well maintained at all times
  • Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.

Education

Gyanshree Institute Of Information Technology

Diploma In Computer Application

 2019

 Generation, IL&FS, Kalimpong 

Certificate course in Hotel Management

2017 - 2018

ISC, Rockvale Academy 

Class XII IN HUMANITIES STREAM WITH 70%

2014 - 2016

ICSE, Springdale Academy

Class X IN SCIENCE STREAM WITH 60%

2011 - 2014

Skills


  • Positive Attitude
  • Multitasking
  • Problem Solving
  • Time Management
  • Standard Operating Procedure
  • Fast-Paced Environment
  • Food and Beverage
  • Customer Service
  • Highly Skilled
  • Team leadership 
  •  Team management

Languages


  • English — Professional
  • Hindi — Fluent
  • Nepali — Native or Bilingual
  • Arabic — Beginner

Personal Details 


  • Date of Birth — 10/01/1998
  • Gender — Male
  • Hobbies —Singing and playing Guitar 
  • Nationality — Indian
  • Passport Number — R5852220 
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