Autumn S.C. Chung
7+ years of experience leading product management in the B2B/B2C SaaS platforms. Direct product line strategies of IoT devices, application platforms and fleet management. Work cross-functionally with teams to optimize onboarding, uncover user requirements and use data-driven insights to enhance customer satisfaction.
Taipei, Taiwan [email protected] 0910-696498
Achievements
- 2023 - Launched Ubiquiti’s UC-EV-Station and UC-EV-Station-Pro in North America
- 2022 - Cruised the 1st Ubiquiti's E-boat on Keeling River in Taipei
- 2021 - Launched WeMo's speed limited red-tag vehicles to enhance 10% battery cost efficiency
- 2020 - Launched first 10 WeMo's partnered parking lots service in Taipei City
- 2019 - A press release of WeMo-integrated shared vehicles including Kymco Like, eMoving ie125, and BMW i3
- 2018 - Was one of the members of the next-generation Network Management System
- 2017 - Integrated Wi-Fi login account with Facebook, Google, LINE and OTP by SMS
- 2016 - Issued 50 4ipnet training certificates around the world
- 2015 - Went into mass production of the HP 5G-PoE+ mini-switch
- 2014 - Awarded with best performance in LiteOn
Work Experience
Product Line Manager • Ubiquiti Inc.
October 2021 - Now
- Launched EV charging stations with digital signage, enterprise-graded access controls, charging report system and fallback behaviors on the B2C/ B2B2C SaaS platforms, selling out 200pcs in first 2 weeks
- Supervised EV charger roadmaps of web/ mobile platforms by user stories and acceptance criteria in the Scrum methodology, working with design, hardware, firmware, backend, frontend, QA teams across different countries
- Directed NPI product line roadmaps of electric boats with Wi-Fi connection, Digital-Twin dashboards, Computer Vision application and vessel mobile app for inland cruising markets
- Built the e-boat prototype from 0 to 1 in 4 months and the following 4 iterations in a year to verify the specification, cost target, schedule and logistics with cross-functional teams for mass production
Product Manager • WeMo Corp.
October 2018 - October 2021
- Resolved top pain points of red-tag vehicles, partnered parking lots, open-trunk reminder, helmet deodorant etc., saving 10% operating costs and increasing 5%+ rides
- Completed product line strategy of battery and charging system and set product metrics of maintenance service
- Defined product roadmap and process improvement for WeMo’s digital transformational operation team in handling battery swaps, dispatching, repairing and maintenance, saving 20%+ operating costs.
- Initiated product marketing of WeMo's advanced 4G LTE telematics for sharing-ready vehicles, and led the product development to fulfill customer-driven product strategies.
- Managed supply chains to meet the 12-million-subsidy schedule of 4000 IoT scooters delivered within 4 months.
Product Manager • 4ipnet, Inc.
March 2015 - July 2018
- Launched 4 indoor/outdoor Wi-Fi Access Points and 3 enterprise-grade Network Management Systems (NMS) that boosted 2.6 million USD revenue increase in the first half of 2018.
- Initiated hybrid SCRUM methodology to conceptualize new products via requirement analysis, PRD writing, UI/UX design optimization, RD/QA team demos, and product materials documentation.
- Integrated third-party services with global technical partners including PayPal, SMSGlobal, Linkyfi, and Ekahau to expand product-offering options as well as to satisfy various market demands.
- Designed a 3-level-Partner Training Program; conducted a total of 5 trainings in the Philippines, Brazil, Budapest, Dubai and Taiwan; issued 50+ certificates to 4ipnet’s global clientele/ channel partners.
Electrical Engineer in Network Access • LiteOn Corp, Ltd.
November 2013 - March 2015
- Led a 4-month project to design a commercial 5G-PoE+ mini-switch, supporting thousands of orders per month.
- Participated in 3 ODM projects, incorporating schematic design, layout review, and a VHDL program, eliminating development time by 2 months.
- Awarded with Best Performance in 2014 for innovative methodology and effective teamwork.
- Shortened the communication period between Chinese colleagues in different departments in GCOM, Shenzhen, China by optimizing manufacturing processes and reducing release time by 60%.
Education
2010 - 2012
National Taiwan University
Master of Photonics and Optoelectronics
2006 - 2010
National Taiwan University
Bachelor of Electrical Engineering, Program of Creativity & Entrepreneurship
Skills
User Experience
- Onboarding & Unboxing UX
- Web/ Mobile Usability
- GUI of IoT Devices
Product
- B2B/B2C SaaS Platforms
- Competitor analysis
- NPI development from 0 to 1
- Scrum & Waterfall Methodology
- Data Insights
Language
- English — Professional
- Mandarin — Professional
