Skills
Interpersonal Skills Customer-oriented, active listener, multitasking, creative problem solver, quick learner, highly organized.
Tech Stack Google Analytics, Excel, Word, PowerPoint, Xcode.
Education
2016 - 2020
Tamkang University
Business Administration
Work Experience
F&B Operations Intern
Evergreen International
December 2017 - December 2019
Taipei, Taiwan
International hotel chain with the most refined dining and luxurious accommodations.
- Increased customer return rates based on customer feedback through friendly and reliable service.
- Developed customer satisfaction strategies to increase restaurant rate & reviews.
- Trained 3 new servers and familiarized new employees with company culture.
Telemarketing Executive
Global Sales Solutions (GSS)
March 2016 - September 2016
Taipei, Taiwan
The B2B Sales Acceleration Company for ITO and BPO organizations.
— Slashed sales deals over the phone while ensuring customer satisfaction.
— Exceeded targets monthly by more than 25% and being in the top tier for up-selling performance.
— Trained and advised over 5 new employees on closing sales, up-selling strategies, and customer relationships.
Marketing Trainee
Glint SAC, Andenes
March 2015 - August 2016
Taipei, Taiwan
Exporters of Agricultural products from Peru (mainly superfoods and organic foods). Trade focused on Asia.
— Developed and managed most of the content of Andenes’ owned media increasing blog viewer, session, reading time as well as page views by 30%.
— Managed the content which included information update, make up for the lack of content, and continue the successful content approach expanding user engagement by 20%.
— Assisted in the creation of writing, and image content through the company’s website, social media, and email marketing.
