Baher Bassem
IT Helpdesk technician
Dairout, Assiut Governorate, Egypt
Strategic Help Desk Technician promotes [one] years of IT experience, including high-volume ticket management. Assists end-users with access issues, software upgrades, and workstation configuration. Develops SOPs to support consistent procedures and facilitate training for help desk personnel.
Detailed Helpdesk offers a proven history of timely incident response and resolution. Astute troubleshooter with [one] year of industry success, including accomplishments in data security and [Area of expertise]. Develops training resources to support end-users and IT personnel in managing frequently occurring issues.
Work Experience
IT Helpdesk technician • Fresh Electric For Home Appliance
August 2020 - August 2021
Implemented remote troubleshooting techniques to solve common software and hardware issues.
Educated customers on simple methods to solve common software and hardware issues.
Drafted SOPs for IT department procedures and distributed to appropriate personnel.
We kept on task by tracking schedules, monitoring deliverables, and troubleshooting technical problems.
Traveled to customer locations to repair network hardware and mobile devices, including firewalls and tablet computers.
Safeguarded data and network access through security-related support functions.
Responded promptly to all incidents and requests after effectively analysis and documentation. Managed workstation functionality through proper setup, configuration, and testing.
Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.
Monitored user and group access management, leveraging strong knowledge of active directory users.
Addressed and resolved routine user issues.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Improved user performance by training each in hardware and software use.
Education
Bachelor Degree of Systems and information management,Pharaohs Academy
B
2014 - 2018
Skills
Ability To Work Under Pressure Presentation Skills Self-Confident Team Spirit Team Work Motivated Learning Microsoft Word Internet User access support Issue Resolution Ticket Management Troubleshooting and diagnosis Incident responses Computer workstation setup User Support system optimization upgrade coordination Technical Documentation Multitasking Written Communication Skills
Languages
English — Intermediate
