Becky Chen

  • 7+ years experience in software development and infrastructure projects. Proven success in coordinating a large scale project (budget over NT$ 80M and 100+ involved stakeholders).

  • 2+ years experience in hosting IT meetings/conventions.

  • Represent the IT team as a spokesperson communicating with cross-functional leaders via pitching or well written announcements.   

  • Praised as a problem-solver and cross-functional communicator. 

  Taipei City, Taiwan  

Experience

Project manager  •  104 Corporation

Mar 2021 - Now

Oracle CRM

  • Improved new features learning efficiency by educating sales before launching via pitching or well-organized sop documents.
  • Enhanced communication efficiency with engineers by making a program flowchart along with spec and prototype.

IT project manager •  104 Corporation

PM Lead, Jan 2020 - Feb 2021

  • Led a  2  members team, one of them is selected as 2020 104 Spotlight employee  (MVP).
  • Reduced a newbie's training time by 50% by creating well-organized training documentation.

PM, June 2018 - Feb 2021

  • Worked closely with IT executives and infra leaders to define project scopes, develop strategies for communicating to 104 employees.
  • Represented the IT department at various cross-functional meetings and served as the first point of contact between the IT department and other departments.
  • Pioneered the use of creative and amusing comic designs to inform 104 employees of infosec or IT policy.
  • Earned recognition for fairly meditating conflicts,  problem solving and quickly responding to requests.
  • Removed the communication gap and improved efficiency between infra and product teams by devising a mythology which helps stakeholders create win-win solutions.

Product manager  •  104 Corporation

Apr 2015 - May 2018

  • Collaborated with law, marketing, infosec and product team to design Account Center product.

Achievement

Project manager  •  104 Corporation

May 2021 - Present

  • Freed 70% of customers from pre-job-posting qualifications by implementing an auto-checking system based on government business registration data.

  • Decreased incident-resolving time from 1 day to 1 hr by creating a scenario chart

IT project manager  •  104 Corporation

June 2018 - Feb 2021

  • Led successfully a Disaster Recovery IDC project with a budget of NT$ 80M and stakeholders involved 5 product teams(PM/Engineers/QA), infra team(NET/Infosec/Database/Web service/DevOps) and company's top executives.

  • Increased incident solving efficiency by creating an incident solving SOP.

  • Led successfully an AWS enterprise program contract project in time by coordinating between AWS sales, AWS partner(eCloudvalley), Finance managers, IT managers, law and devops teams.

  • Promoted the spirit of giving raised by 104 Chairman by initiating annual voting events for the most devoted employees 2 years in a row and implementing a biweekly 10 minute knowledge sharing event (from 2020.05 to 2021.02).

  • Planned, organized, set up and hosted 2 all hands meetings including policy announcement, newbie intro and award presentation.

  • Arranged and hosted IT weeking meetings and monthly IT managers conventions (attendees include IT managers and executives) for 2 years.

  • Produced 10+ events for celebrating festivals and motivating colleagues.

Project manager  •  104 Corporation

Apr 2015 - May 2018

  • Led successfully an Account Center project involving 8 product teams.

  • Improved cross-product teams mutual communication efficiency by designing a task-transfer and progress tracking system.

Prize

  • Received 2019 award for outstanding performance in leading Disaster Recovery IDC and infra transfer projects.

  • Selected as 2019 104 Spotlight employee (MVP)

  • Received 2018 award for outstanding performance in leading an Account Center project.

Education

Sep 2004 - Jun 2008

National Taiwan Normal University

English

Tools


  • Axure RP
  • Jira
  • Microsoft office / power automate

Certificates


  • ITIL 4 foundation
  • Scrum Master
  • BS 10012 PIMS
  • ISO/IEC 20000

Languages


  • Chinese / Taiwanese
  • English 
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