Becky Chen

7+ years experience in software development and infrastructure projects. Proven success in coordinating a large scale project (budget over NT$ 80M and 100+ involved stakeholders).
2+ years experience in hosting IT meetings/conventions.
Represent the IT team as a spokesperson communicating with cross-functional leaders via pitching or well written announcements.
Praised as a problem-solver and cross-functional communicator.

Taipei City, Taiwan

Experience

Mar 2021 - Now

Oracle CRM

Improved new features learning efficiency by educating sales before launching via pitching or well-organized sop documents.
Enhanced communication efficiency with engineers by making a program flowchart along with spec and prototype.

PM Lead, Jan 2020 - Feb 2021

Led a 2 members team, one of them is selected as 2020 104 Spotlight employee (MVP).
Reduced a newbie's training time by 50% by creating well-organized training documentation.

PM, June 2018 - Feb 2021

Worked closely with IT executives and infra leaders to define project scopes, develop strategies for communicating to 104 employees.
Represented the IT department at various cross-functional meetings and served as the first point of contact between the IT department and other departments.
Pioneered the use of creative and amusing comic designs to inform 104 employees of infosec or IT policy.
Earned recognition for fairly meditating conflicts, problem solving and quickly responding to requests.
Removed the communication gap and improved efficiency between infra and product teams by devising a mythology which helps stakeholders create win-win solutions.

Apr 2015 - May 2018

Collaborated with law, marketing, infosec and product team to design Account Center product.

May 2021 - Present

Freed 70% of customers from pre-job-posting qualifications by implementing an auto-checking system based on government business registration data.
Decreased incident-resolving time from 1 day to 1 hr by creating a scenario chart

June 2018 - Feb 2021

Led successfully a Disaster Recovery IDC project with a budget of NT$ 80M and stakeholders involved 5 product teams(PM/Engineers/QA), infra team(NET/Infosec/Database/Web service/DevOps) and company's top executives.
Increased incident solving efficiency by creating an incident solving SOP.
Led successfully an AWS enterprise program contract project in time by coordinating between AWS sales, AWS partner(eCloudvalley), Finance managers, IT managers, law and devops teams.
Promoted the spirit of giving raised by 104 Chairman by initiating annual voting events for the most devoted employees 2 years in a row and implementing a biweekly 10 minute knowledge sharing event (from 2020.05 to 2021.02).
Planned, organized, set up and hosted 2 all hands meetings including policy announcement, newbie intro and award presentation.
Arranged and hosted IT weeking meetings and monthly IT managers conventions (attendees include IT managers and executives) for 2 years.
Produced 10+ events for celebrating festivals and motivating colleagues.

Apr 2015 - May 2018

Led successfully an Account Center project involving 8 product teams.
Improved cross-product teams mutual communication efficiency by designing a task-transfer and progress tracking system.

Received 2019 award for outstanding performance in leading Disaster Recovery IDC and infra transfer projects.
Selected as 2019 104 Spotlight employee (MVP)
Received 2018 award for outstanding performance in leading an Account Center project.

Sep 2004 - Jun 2008