羅郁晴
Yu-Qing Luo (Bella)
Taipei City, Taiwan
I am an open-minded, proactive person, interested in new technologies and things I don't understand. I like to communicate with different people because it expands the way I see things.
Phone Number: 0988635558
e-mail: [email protected]
Work Experience
Vendor Experience Service Specialist • foodpanda
December 2021 - Present
Communicate with different departments to meet customers' needs.
Manage multiple programs:
1. Optimize the procedure of vendor onboarding guidebooks.
2. Solve and prevent communication issues between sales and vendors.
3. Co-work with finance, growth management, sales teams to develop accounts receivable plans.
Maintain relationships between the company and vendors.
Administration Assistant (Part-time/ Intern) • Appier Inc.
February 2020 - November 2021
Improved routine processes to achieve efficiency, organizing asset numbering with Microsoft Word instead of copy and paste.
Assisted in the execution of important meetings and large-scale events and on-site management.
Inter-departmental communication and coordination
Maintained daily administration operations.
Face-to-face/online and telephone reception, communicating with colleagues and customers around the world, and providing solutions.
Dealt with emergency situations and solved temporary situations in the event.
Copywriter (Part-time) • National Taiwan Normal University
June 2018 - September 2019
Edited materials for English online learning projects.
Chose suitable study materials for students of different levels.
Made English listening, reading slides, and testing questions.
English Teacher (Part-time) • JianZhong cram school
June 2017 - September 2019
Taught elementary school students the "General English Proficiency Test".
Taught English in summer camp.
Selected English reading materials.
Made teaching materials.
Salesperson/ Cashier (Part-time) • 特力集團 Test Rite International Co.
March 2013 - May 2017
Sold and explained products to customers, promoted seasonal items to increase the selling numbers.
Managed warehouse goods.
Solved customer complaints and provided after-sales service.
Education
National Taipei University of Business
Law and Negotiation for Global Trade
Thesis topic: "An Observation on the Consumer Shopping Behaviors and Marketing Problems based on AI Data."
Supervisor: Prof. Lee, Chi-Lin/ Prof. Chen, Wei-Ling
The purpose of this research is to understand how artificial intelligence can assist e-marketers in the competitive e-commerce environment. Unlike traditional marketing and management, with the development of technology, the commercial industry is using it to achieve the goal of maximizing profits.
Trade Agreements and International Negotiations Module
Business Bargaining and Contract Management Module
2019 - 2021
National Taipei University of Business
Applied Foreign Languages
Business Management Module
2016 - 2019
Expertise
- Cooperation
- Negotiation
- Customer Requirements
- Business Management
- Crisis Management
- Operations
- International Business
- International Trade
- International Trade Law
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Marketing
- Selling Skills
- Communication
Language
- English — Fluent
- Chinese — Native
