A dedicated professional that is highly motivated and driven, an enthusiastic leader, and someone who gets excited about new and fresh ideas. I pride myself on my work and always look for ways to extend a hand. I have proven to be reliable, efficient, and competitive in my work history and I am excited to begin a new journey with a company that shares those same values.
February 2021 - Present
- Connected with high-volume customers each week through the PASS program, with the main goals to deliver on commitments, build rapport with pre-existing customers, and find new ways to differentiate from competitors.
- Maintained strong knowledge of company offerings, competitive products, and market positioning.
- Answered numerous inbound calls each day with a solutions-based approach to handling concerns, building credibility, and closing business.
March 2020 - September 2020
- Oversaw the timely collection of rental and miscellaneous income due from current and former residents.
- Managed resident accounts and closely monitored delinquencies.
- Understood the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
- Assisted in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
April 2018 - July 2018
- Welcomed customers, assessed their needs, and provided tours of the apartment units and community. - Monitored all traffic at the property and followed-up with prospective residents.
- Gained knowledge of operating budgets, forecasting rental income, revenues, operating expenses, and capital projects.
May 2017 - July 2017
- Guided prospective customers on price-conscious decisions while still delivering top quality service.
- Gained insight on customer buying habits, different types of customers, and ultimately how to sell effectively while still upholding the company name and its values.
- Understood what it took to create value in the product I was selling.
May 2015 - December 2019