Organized, motivated and friendly worker with professional communication skills. Detail- oriented and able to learn new tasks quickly and effectively. A reliable worker motivated to maintain customer satisfaction and contribute to company success.
Kota Ambon, Maluku, Indonesia
March 2018 - Present
To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
To process all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times
To deal with guests request to ensure a comfortable and pleasant stay
To assist in dealing with customer complaints in an effective and corteous manner, providing or seeking solutions as quickly as possible
Responsible for accurate and efficient accounts and guests billing process
To undertake general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area
Checks front office accounting records for accuracy and on a daily basis, summarizes and compiles information for the hotel’s financial records
Tracks room revenue, occupancy percentages and other front office statistics
November 2015 - March 2016
Monitoring and ensuring the timely delivery of baggage
Accurately matches found items againts claims
2009 - 2014