Yeremia Berni Kakisina

Guest Service Agent  •  The Natsepa Resort and Conference Center

March 2018 - Present

• To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
• To process all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times
•    To deal with guests request to ensure a comfortable and pleasant stay
•    To assist in dealing with customer complaints in an effective and corteous manner, providing or seeking solutions as quickly as possible
•    Responsible for accurate and efficient accounts and guests billing process
•    To undertake general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area
•    Checks front office accounting records for accuracy and on a daily basis, summarizes and compiles information for the hotel’s financial records
•    Tracks room revenue, occupancy percentages and other front office statistics