Betty Hsu

Life is a journey for oneself. And the purpose of it is to keep finding what you love and make it part of the journey.

  New Jersey, USA     

WORK EXPERIENCE



Operations Manager  •  The Mansion at Glen Cove

Jan. 2020 - Present

Manage multiple departments and ensure cross-department communication is smooth to enhance safe and efficient operations by effectively developing and implementing standard operating policies and procedures in line with department needs as well as department budgets.

Business Development Manager  •  The Mansion at Glen Cove

Jan. 2019 - Jan. 2020

Worked closely with VP of Sales to forecast & analyze Sales data to set up target sales goals and further achieve them by analyzing revenue strategies to tack on potential markets. Developed business relationships by hosting and attending hospitality functions; cooperating with 3rd party booking organizations, as well as proactively reaching out to clients including filming crews, airline distressed groups, and overseas tours.

Operations Specialist  • Wyndham Garden Hotel

Jun. 2018 - Jan. 2019

Handled group bookings and increased 15% in Sales revenue STLY. Analyzed potential markets and tracked sales performance & status reports and further developed client base by adding 20% more accounts to the property. Maintained client base with quality customer service and people skills.

Education

2016 - 2018

Fairleigh Dickinson University

MS in Hospitality Management

2011 - 2015

National Cheng Kung University

BA in Foreign Languages & Literature

Skills

Product Management


  • OTA channels
  • PMS
  • POS
  • CRM
  • MS

Management Skills


  • Hiring / Recruiting / Training
  • Operations Management
  • Business Development
  • Department Management
  • Process Optimization
  • Customer Service

Language


  • Chinese
  • English
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