Hsiu-Ching Chen

Graduated from University of Melbourne, with over three experiences in sales. As being a front liner, I face around 500 new customers annually. Having the ability to negotiate and to build strong interpersonal relationships, with persuasive product sales techniques that successfully achieve 115-140% of the individual sales target over a quarter in previous British Council, contributing around 20% to the British Council Taiwan’s annual goals.

One year of marketing experience. Join the new product launch project team in Tong Hsing. Made a substantial commitment to market analysis and product design.

  Taipei, Taiwan • 0968822375 • [email protected]

Work Experience

Sales Consultant  •  British Council 

March 2020 - September 2021

  • Guide prospects through the journey from first enquiry to final sale, and to maximize opportunities for cross-selling and to be accountable for monthly sales targets.
  • Exceed 1.87 million Taiwanese dollars sales revenue by getting 33 new customer contracts in a month, which obtained one of the best sales in the company.
  • Expand client base by 10% through client referrals and generate 98% of customers to renew the contracts. 
  • Maintain and update all databases and reports in a timely and accurate manner.
  • Provide sales support for all sales and marketing events with the purpose of creating awareness and generating leads for the centre.

Salesperson  •  Hendali Watch Shop

May 2019 - Feb 2020

  • Help develop client databases through strong sales. Achieved four hundred and fifty thousand sales target for a month, which the company's sales revenue has increased by 20% in less than half year.
  • Make sure the highest level of customer service is being upheld at all time &solve customer questions and complaints in prompt matters. As a result, boosting 20% customers willing to leave positive comments on company's social media.
  • Successfully creating social media posts and grow two times the number of Facebook followers and reach every month by using analytics tool.
  • Prepare marketing and advertising materials, such as project proposal, posters and promotion flyers.


Import sales assistant  •  Tong Hsing Enterprise CO., Ltd.

March 2018 - April 2019

  • Import customs declaration, bank related operations, communicate with warehouses and cargo arrangements
  • Overseas purchasing includes inventory and sales analysis
  • Negotiate with mainly European and U.S. suppliers, exchange information, market analysis and increase sales and brand awareness
  • Initiated the company's first transition from OEM to OBM project and responsible for brand and product design, product marketing analysis and packaging design.
  • Produce monthly reports with impressive improvement, which increases efficiency and lowers error rate by bringing the formula in excel.

Volunteer Experience

Director  • Melbourne University Taiwanese Students' Association 

July 2015 - July 2017

  • 領導部門幹部,分配責任,事務協調 
  • 大型舞會活動策劃共吸引百餘人參加、社群網站行銷

Education

2015 - 2017

University of Melbourne

Bachelor of Commerce  

Double majors in Marketing and Accounting

2014 - 2015

University of Queensland

Bachelor of Business Management

Skills


  • Microsoft Office
  • CRM salesforce
  • Facebook analytics
  • Facebook Business Manager

Language


  • English —Proficient
  • Japanese — Elementary
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